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pyre · 2010-03-23 20:06:07

See http://news.ycombinator.com/item?id=1214566

The customer appears to have had AppleCare, but AppleCare doesn't cover damage that is your fault.

SEMW | karma 1758 | avg karma 3.64 · | 2017-02-21 09:06:35

> As far as I am aware, neither Apple's warranty nor Apple Care does cover accidental damage

I was going off the page you linked to[0], which describes it as: "an insurance product which provides up to two incidents of accidental damage coverage"...

Looking more closely though, it looks like AppleCare and AppleCare+ are different products (which I hadn't previously grokked), and that sentence applies to AppleCare+ only. My bad, sorry for the confusion.

[0] https://www.apple.com/uk/legal/statutory-warranty/

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dabernathy89 | karma 968 | avg karma 2.76 · | 2020-07-10 21:41:32+00:00

Here you go.

https://twitter.com/dabernathy89/status/1257350535440748547

Edit: Also, from my limited research, the repair cost w/out AppleCare+ (or regular AppleCare if they don't count it as accidental damage) is around $1,000.

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CalChris | karma 9331 | avg karma 3.13 · | 2017-02-27 16:54:25+00:00

You might have countered with I understand it isn't covered by AppleCare. I suppose we'll found out if it's covered by Apple liability.

laurentdc | karma 2147 | avg karma 8.13 · | 2016-10-19 22:00:34+00:00

> AppleCare replacement policy if the products do get damaged by being yanked to the floor.

For some reason Macs are the only Apple product not covered for accidental damage by AppleCare. I'm not sure why.

It's not even about margins, the top of the line iPhone costs more than the MacBook Air and it's much prone to accidental damage.

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yitchelle | karma 6998 | avg karma 2.83 · | 2019-09-27 06:13:42+00:00

Apple care should not cover things that are flaws in the design caused by Apple.

These type of design flaws should be fixed up as part of their normal warranty process.

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qplex | karma 516 | avg karma 1.45 · | 2019-09-11 07:59:44

Did you pay for Applecare?

Most people do not get free replacements or repairs for their iPhones.

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tpmoney | karma 1731 | avg karma 2.58 · | 2020-06-05 01:00:42+00:00

>Apple Care doesn't cover liquid damaged devices.

It does now

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kesor | karma 1273 | avg karma 2.61 · | 2019-08-29 15:05:22+00:00

And yet somehow I doubt that these repairs will be covered by Apple Care. Even though most probably people don't care all that much.

corbezzoli | karma 329 | avg karma 2.72 · | 2023-09-15 12:11:27

Pretty sure that's what happens with AppleCare+

https://support.apple.com/watch/repair/express-replacement

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dillonmckay | karma 1132 | avg karma 1.24 · | 2020-07-11 10:26:04

Did you have AppleCare?

Widdershin | karma 408 | avg karma 2.15 · | 2020-07-14 13:10:42

Did you have AppleCare?

asdfasdfasd333 | karma 8 | avg karma 0.33 · | 2017-10-22 16:29:26+00:00

This is correct. Not the first time Apple Care has screwed people.

salil999 | karma 576 | avg karma 6.26 · | 2023-01-04 10:21:57

This is very hard to believe. AppleCare is pretty good with repairs.

dabernathy89 | karma 968 | avg karma 2.76 · | 2020-07-10 21:36:21

I hope you have AppleCare+!

chmaynard | karma 27043 | avg karma 7.7 · | 2015-03-18 14:05:28+00:00

I totally agree. If I hadn't purchased AppleCare and I was asked to pay $700 for the repair, I would be very upset! This is clearly a manufacturing defect, and Apple will eventually have to address it in a systematic way.

tachion | karma 3353 | avg karma 5.93 · | 2017-02-21 09:01:37

I never mentioned anything about accidental damage, so I am not sure why you've brought it and why you're mentioning state mandated insurance. As far as I am aware, neither Apple's warranty nor Apple Care does cover accidental damage, so when compared to free 6 years consumer right to have the device operating without faults during normal usage barring any accidents, buying Apple Care makes no sense.

Igglyboo | karma 1810 | avg karma 2.05 · | 2015-03-20 15:20:51

AppleCare?

exporectomy | karma 1484 | avg karma 1.53 · | 2021-09-09 05:25:16

Surely that doesn't cover accidental damage like AppleCare does? Apple already provides normal warranties too.

gumby | karma 61183 | avg karma 3.86 · | 2022-07-18 17:45:17

Yes, this seems crazy which is why I mentioned it. Seems unfair that applecare doesn't cover it.