I highly recommend enabling the two factor authentication feature. I got my account targeted by some botnet and was breached several times regardless of how ridiculous my password was. Of course, this all stopped the moment I started using two factor auth.
Two factor authentication is nothing more than a massive vulnerability. We've seen people somehow change our listed contact numbers through unknown exploits, then hijack ownership of properties using the new number to prove they are us. This wouldn't be possible if not for 2nd factor authorization schemes.
Hmm. Makes me wonder about the security of two factor authentication schemes. For scams like these it's pretty obvious that someone is trying to access your account, but I do wonder if there are more secure ways to verify your identity when changing account settings.
Two factor authentication is still, in my opinion, the strongest way to go. This case is really the phone company's fault, maybe they'll learn from this and start teaching the customer support reps what the difference is between a correct password and an incorrect password.
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