I can now talk to an "intelligent" AI when my shipment doesn't arrive on time or if I have to complain about a product I bought. May be a post in Google Forums.
Amazon started using AI for support a while back. The only time I've had to interact with it: it asked the right questions, came to the appropriate course of action, told me the correct things, and then did the exact opposite on the backend which then required me to track down an actual human (quickly successfully I might add) to fix it.
If talking to an ai is the cost of not being put on hold for 20 min for the simplest request so be it. Honestly I welcome ai customer service. Most of the time it's just something super simple i want to do.
Hi, we have launched our product Dear.ai(https://www.dearai.online/Landing), a custom GPT-chatbot designed to empower customer support!
Dear.AI is designed for businesses that want to provide exceptional customer support without the high costs and resource requirements of traditional support methods.
We welcomed any feedbacks or suggestions no matter whether your are our user or not. Though we currently prioritize getting beta users (free 3-month trial for first 10), any comments you have are welcomed as well.
Every time I talk to my GCP account reps they kind of half-heartedly pitch me their new AI features. I respond that there are no business problems I would see value from approaching with AI / LLMs (as that’s what they really mean by “AI” these days). They basically immediately agree and we move on to real problems.
It's one of those moments in tech like when the internet was coming and it was obvious it was going to change most business.
Now it's AI. You can take almost any human problem and pitch for AI to make it better, even if you are only using an API to ChatGPT. Or even if the AI doesn't work just now, there's a good chance it will in a year or two.
Roll-out of NLP/SR/TTS ML system automating most of customer interaction? If you are a seller on Amazon, it already feels like talking to bots when you hit some issues, maybe they can now automate most of those issue types?
I ask AI to recommend printers and where to buy food online. Presumably that's what they're SEOing for. Integration with food delivery plugins will be scary.
Well, where else do you plan on using the AI? On search? (Yes, it would be an improvement, but search is not very far from chat.)
Automated customer service works exceptionally well if it's done with care and doesn't involve AIs. But we simply do not have any AI design that helps with it. All designs we have only hinder it.
>My take away is a bit different: if a user lands on your site/app, they don't want to talk to a chatbot.
But part of that is Siri, Google Assistant, et al. often just say "here's a website" when you ask a question like "Hey Siri, does Walgreens on Blob Street have the FreeStyle Libre 3 in stock?"
But in what TFA describes, Siri would do something like
>I need to ask walgreens.com, is it OK to send your question to them?
Yeah ok
>Walgreens.com says yes the Blob Street Walgreens has the FreeStyle Libre 3 in stock
It's 2023. My ChatGPT based AI agent will continue calling and deliver persuasive Haiku poems requesting a discount on my package. It will persist until it achieves it's desired goal...
Using AI customer service chatbots really is a hoot. The most egregious examples they add an ai autocomplete service to your replies. So the thing asks you for your email and in the textbox its so very helpfully prefilled bob@example.com that you now need to overwrite with your actual email. Pretty fun to think of the resources consumed delivering this experience too
I have a Pixel phone and a Google bot can answer the phone for me. It transcribes the conversations on my phone in real-time, and I can push a few buttons to tell to bot what to say--things like "tell me more", or "please tell me why you're calling".
If the entity calling gives an explanation I care about, then I can press a button and the bot says "thanks, connecting you now" and then I can say "hello" with my own voice and have a normal conversation. I think most people think it's just a fancy answering machine, they don't realize I'm controlling it.
Voice calls are on the decline anyway, but I think it's becoming possible to have a very sophisticated AI secretary answer calls for you, even beyond what I've explained Google is doing. Imagine being able to give your LLM phone secretary a prompt and it would answer calls for you. You could tell it something like "the snowblower I listed in the classifieds is already sold" and maybe it could automatically resolve some calls or text messages for you.
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