In Aws, you can pay for "premium support" and get help from them for issues like this. Can even pay, get help and then cancel the sub, it's like $50 for the month.
Talk to AWS support and see if you can negotiate it down, explain the situation and they might be able to cut you a break so that you don't have to shut everything down. You have nothing to lose here, make sure you've at least attempted this first.
No familiar with AWS. So you got Reserved Instance Credis that are only able to specific Instances, but the Instances were no longer available to “buy“.
If that, it is insane that you have to fight that they give you your money back.
Who told you to call their customer support for a refund? AWS (and other cloud vendors) practically never refund. They will give out credits for their platform but that won't help you much as a private individual who just lost hundreds of dollars.
I have no idea how you are getting someone to talk to from AWS without paying. I have had 10k/mo spend with both and without a support plan you get absolutely nothing, and with they fall over themselves to help, calling you immediately after filing tickets.
While you do pay for AWS support, I must say that in my experience AWS support is pretty top notch. I don't particularly like the (somewhat) recent changes where the priority of your ticket is based on your support plan but I'm guessing it's because everyone always chose "critical" when making small support ticket.
My AWS support tickets usually get answered in two minutes or less and I have a dedicated rep who I can call whenever I want and we have regular check-ins anyway.
You get what you pay for. We're even upgrading from this support plan to an Enterprise account.
Startups can usually get enough in AWS credits that they probably could have their entire first year of service _for free_.
You can just bump up to AWS's $50 paid support as-needed for one month, if you need to. They've been very responsive to us with the three cases we've opened - roughly an hour to resolution each time.
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