Suggestion: Make it more obvious that your Terms[1] and Privacy Policy[2] texts are actually links. Or maybe you aren't expecting anyone to actually read that?
Probably a 'design' decision -- but then I clicked on them and they're just plain text files that aren't even formatted to be readable.
(Yes, I realize I'm being harsh here, but really. They're explicit .txt files. Come on.)
Suggestion: put design as 1 instead of 4. Also, putting your email in the same line as "talk to me at:", or aligned, would convey the information better.
the problem with this one is that the message is unclear. when I first read it 'we' sounded like the webmaster rather than Comcast. I got the point because I have context. they need clearer messaging. also on mobile chrome it is impossible to click the 'x'
Might want to wrangle the HTML formatting before it becomes too unwieldy! This looks great. Would be nice to know how our messages are secured, as well.
Thanks for the suggestions.. lots to work for on Monday :) That's exactly what I wanted...
Also, on the page having too many characters, I agree with you. I spend hours adding and removing messages from there trying to make it clean, but at the same time explaining what it does.
What do the coloured markers represent? You are missing some info from your key.
Could you also add some help text to the key? As in how you define vegan/veggie/vegan-friendly.
How about providing a method whereby people can suggest other places? Perhaps for you to go and sample their wares at a later date.
I think you could squeeze in more info into your pop-ups. It's annoying going back and forth.
You are missing some direct links to websites (tibits).
If you hover over markers near the top of the map the popups are lost.
Slow on my 1.4 mb line.
Personally I think it would be better to use a frame like approach, especially for those with the real estate. Click on a marker, get the text in a side column.
Thanks for the feedback! Good points, we'll also try to change the text a bit. It's funny that we had some more people say they were really surprised that it "just worked" to reply inline, but we'll probably add an option to include a link to the webform in the email header or footer as well.
> simply paste in “Thank you for your request. Please see [URL]”.
I think this can make people feel like you don't understand them and maybe make them angry. It feels like an automatic response you would post when you haven't even read the request. I think you should at least clearly say that you don't want the requested feature in the response, then you can link to the page.
Also, the message is customizable. I'm kind of surprised at how many commenters didn't assume it would be, so I'll need to think about how to change the presentation.
Don't waste my time by forcing me into a conversation. If I want to talk to someone, I have plenty of friends and family for that. If I'm interacting with a service, I know it and want it to be as efficient as possible. Don't force me to write messages and to guess what to write to achieve my goal.
If it's more efficient for me to have a link in the first text, I'd prefer it to be there. The advice to use the correct domain is good, I don't like it when I don't know where a link leads. And make it easy to copy it manually, I'm using a dumb phone currently and may prefer to do stuff from my laptop anyway. Easier to copy does not mean shorter, words are easier to read than random strings of character, but it helps.
I like it. I agree that the "email" label should be dropped, and that you need "first name" and "last name" labels. I, too, would've thought you were Boris Mus.
Consider putting a 2D machine-readable "bar code" on it.
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