The new UI is uneccessary and incomplete. The old UI was a fine flat, plain design ala Goole. The new UI lacks many features of the old and feels more clunky; it should not have been enabled yet.
At least on desktop the old UI has a bug in narrow browser windows, but besides that I also use it 99% of the time. The new interface simply doesn't bring any noteworthy value in comparison while being more annoying to use.
I also liked the old UI far better. I have trouble finding things and navigating to where I want to go in the new UI. In the old UI it was easier to get an overview and to see where I have to click.
old interface was just way more information dense. That's my main complaint with new UI. Even with "compact" mode on the new UI, it's not as dense as the old one.
Because users are accustomed to the Previous Version. They have various specific ways of doing things. Your new UI breaks it, so now the user has to spend time readjusting their habits. It gets even worse if there is no simple, obvious way to re-establish the old workflow.
I agree, i found the UI changes to be a real downgrade to what was a perfectly usable service. Just the other day i was trying to track down an error and it took me about 10 minutes to track down the right page.
It wasn't just slow and clunky, it changed how to do basic things, split configuration between about three different places, and changed defaults (which they still frequently do, to the point that it is still on-going and my "go-back-to-sane-defaults" script is now pages long)
The best UI is one the users already know. Changing to get more users only to lose your existing ones is a massive failure.
I'm not a UX expert and don't have the vocabulary to describe what's wrong with it. What I know is that I used to enjoy using it. Not just for directions, but I'd use it for fun to explore new areas. And now I dislike and avoid using it altogether. Similar to Gmail. It's just feels like a mess of UI elements that show and hide and move dynamically, don't have fixed spots on the page, don't work consistently, etc. Like it was excessively focus-grouped or committee-designed.
I know how to get directions in the new interface. I just don't like doing it. Is it more clicks? More elements taking up space I don't care about? Hijacking the native right-click menu? Aggressive resizing/panning when I didn't ask for it, to accommodate what it thinks the new context should be? I don't really know.
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