You can vote with your wallet and don't buy anything from such company :) But curbing such nasty behavior from companies is still good, especially if they all start following that trend of locking things up.
No. Voting with your wallet works. We need to start treating companies like they are members of our society - if one of your neighbours turns out to be a jackass to your other neighbours, do you tolerate him just because, hey, he just wants to make a profit?
Fuck that. Companies must learn to play nice and it's insane to treat them differently than we treat people. It's a huge double standard and if you expect the system will change without us punishing companies with our wallet, then you've got another thing coming.
The solution to these problems? Don't be a customer of said abusive company.
If they don't present value for money at a given price point (including these sorts of shenanigans), don't buy it. So long as you know about these issues up front I don't think it's that problematic (even if it feels a bit wasteful in a holistic sense)
We should not enable and allow companies to do shitty things via dark patterns just to make a quick buck.
For one I don’t want to spend my life dealing with every underhanded attempt to take my money and two kids elderly and the vulnerable are the ones who fall prey to it and usually the least able to absorb the financial cost.
It is real easy. When they want to limit your product with censorship and other evil things, do not do business there. Perhaps they will come around when their people starts screaming for these kind of services.
If all companies just adhere to their rules, well the population will probably never require the change that they should because it will be good enough so the dangerous path of complaining is not worth it.
When you create an account, and do nothing shady for years, in fact buying their products and spending money with them, and THEN you get cut off, that’s what we’re talking about here. And that their moderation needs to not be so digital and one sided.
You think the company is not aware of their exploitative behavior, they get away with it because they can. And you as a consumer, can either bring it to their notice, if you have the time and effort to do so, or you vote with your wallet.
That's a fair point. I think many companies are doing such bastardly deeds because they can and because it brings in a profit. To some extent, if a company does not need to do such acts to survive & thrive, they will perhaps act more legitimately.
It makes a lot of sense to keep your customers happy in the long run (bottom line and stock value).
Unfortunately this approach could be used by unscrupulous businesses to permanently tarnish the reputation of their competition. I can agree with the sentiment, but you've got to be a bit cautious with these sorts of heavy-handed punishments.
Litigation and actually hitting the scum in the wallet (the only thing they care about) is the proper and only way to discourage such behavior in the future.
If every consumer wronged by a supplier did this we wouldn't be having this discussion at all because suppliers would never let such problems happen or escalate that far.
They can get away with this because they're essentially a cash machine. As long as people keep buying their products and putting up with bad experiences, this will continue. Why spend money on improving customer experience when you have record sales?
I never said I wish to punish them regulatorily. I disprove of such tactics in general.
I said that I (personally) will punish them financially by not buying their products until I can be sure they can provide the level of service that I require.
This is the truth. However, bringing attention to it and shaming them over it is still worthwhile since, while their actions are in line with the desire of their customers, it's contrary to the desire of the majority of their user base.
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