"In cities where demand exceeds the supply of customer-owned cars, Tesla will operate its own fleet, ensuring you can always hail a ride from us no matter where you are."
"At the same time, we will be increasing our investment in the Tesla service system, with the goal of same-day, if not same-hour service, and with most service done by us coming to you, rather than you coming to us. Moreover, we guarantee service availability anywhere in any countries in which we operate."
This is a smart move. Tesla doesn't want to be disintermediated. Besides ride sharing is a commercial use application and may be costly to their warranty.
I suspect Tesla is referring to customers driving out to pick up their Tesla from the factory or distribution center rather than waiting for Tesla to ship it to them. Something likely encouraged by long wait times.
Other manufacturers have a dealer network. Presumably the official Tesla service center is in California; a bit unreasonable to expect every owner in the world to be able to drive there. Likely they will have a local contractor do the work in various countries and far-flung states.
There's a trendy taxi service where I live whose entire fleet is Tesla and I'll sometimes cut across their parking lot to get coffee. Typically there'll be a dozen parked up at a given time and they all have that issue to some degree.
https://www.tesla.com/blog/master-plan-part-deux
"In cities where demand exceeds the supply of customer-owned cars, Tesla will operate its own fleet, ensuring you can always hail a ride from us no matter where you are."
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