Person living in Canada here. I can confirm that Google Pay can take up to 3 days of internal retries here also. I once called and asked about a payment that didn’t go through and if they could just cancel it but apparently after I fixed the issue I was told I just had to wait for the system to retry again on its schedule, not mine. It’s some quirk about Google Pay in that it seems to affect any consumer services whose billing goes through Google Pay. The closest help article I can find on the subject is https://support.google.com/pay/answer/7644013#zippy=%2Csend-... but they really don’t publicize this quirk, that the system retries automatically. It sounds reasonable to do this for a subscription service, say, and when dealing with non-real-time cash transfers between bank accounts, it’s understandable, but paying with a credit card, for example? I expect that to be basically binary for each transaction: it succeeds or it fails. This “pending” with retry just complicated things…
At the risk of being slightly cynical I'd like to point out you can actually phone and talk to someone if you're having problems paying them (i.e payments via Google Wallet) just not after they've taken your money.
For example I was having problems with a payment in Google Wallet for something off the play store. I was able to ring them, speak to someone from America and get the problem resolved in under 5 minutes.
To be fair, I had a pretty similar problem with Google Pay yesterday.
The handy "google pay" button just sent me on a loop to fix my address, I did, it accepted, then rejected on pay as there was "an issue with my address" - tried 3 times before just nuking my address, re-entering it (I swear the same details) and then it was accepted.
Maybe random co-incidence, or maybe common card back-end was having a wobble.
on sixt this month i had a transaction with google pay that is connected on my revolut card. that it took 2 days to show up. even support could not see it. they kept saying the top up will ve reversed, even when it was a completely different issue.
When that happens, I get a text message from my bank and all I have to do is reply "yes" to confirm the transaction was valid and re-enable the card. Even if your bank doesn't offer that convenience, the worst case is you call then and they fix it.
This is in no way similar to the account lockout behavior being discussed in the Google context, where Google is making irreversible decisions that you have little to no input or insight into.
Same here -- my payment window timed out, I was told to try again, and now I have two charges on my account with no verification of registration. Something is off with Google Wallet.
I've actually had the same issue with Google for over a year. I can't use Google Wallet to pay for anything (including Android apps on the phone)! I've tried removing and adding my card back. It gives me the same error. I've resorted to asking family members to use their accounts to purchase items on my devices. This error is really frustrating!
Wow, I hope this is a bug or similar. Wouldn't the card be issued by a partner bank? How this is supposed to legally implicit the products you buy from a separate company? Could it be that when the the card fails, the services paid by that card also fail to receive the payment, thus they get locked until a payment is made?
I remember stories about having an issue with an account on a Google property and losing all your access to all your Google accounts.
It's a prime reason to buy services from different companies.
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