The GSuite/Google Workspace UX on my pixel 4a has been awful. It's so painfully obvious that they do not care. Their customer service sucks too, they sold me an expensive screen protector that immediately got scratched to hell, then told me to go fuck myself because it was past the return date (because I preordered...)
Obviously I cancelled Workspaces, but now my Fi account barely works, and I don't have the time/energy to deal with their idea of customer support (a community forum...) to fix it.
Google has some of the worst UI/UX. For all the other great stuff they do, this is one area where they really shouldn't be teaching others but learning from them.
From the barely usable Gsuite admin console to the indecipherable API docs (and developer console), I can't think of a single product where I can intuitively find the setting or option I'm looking for.
Agreed on all points. Once I hit the real world (working for a large soulless enterprise like a lot of people end up in), and trying to deal with Google for G-suite was a terrible experience. So IMO, they’re not great at either thing anymore.
holy smokes. GA4 is the biggest pile of horse shit I have come across and even though Google is bad in general with UI/UX, GA4 takes the cake when it comes to "could it get any shittier". They took a decent product (UA) and converted into a dumpster fire.
Google design sucks. They've never in the history of the company made a solid effort to nail UI and it's not part of their culture at all. Every one of their products is marred by UI inefficiencies, clutter, or inconsistency.
Google UX design in general, across all their products, is user hostile garbage. Obsessed with minimalism, taking away options and features, shoehorning everything into cross-product bland design themes, cross promoting products, preferring algorithms over humans, basically designed with Google's interests above the user's everytime.
Google has an awful history with regards to communication with developers and communication with customers (read: very few public APIs and terrible customer service).
That's the funny thing about Google Workspaces, it's really a downgrade when you look out at all the Google services you are cut out of.
Google Homes does not work, which is utterly shocking to me. I pay Google for Google Workspace and fancy smoke detectors and WiFi devices and they don't integrate with each other.
I don't really have a lot of trust with Google to deliver a great consumer product in this area. I switched from Alexa to Google Home and just because I'm a GSuite customer, I have lost the ability to access my calendar or set reminders. It's like they just wanted to tick a few boxes to show a cool concept, then forgot to make a well rounded product out of it.
Google checkout/wallet is possibly the worst product Google ever made (excluding products that were eventually killed). If you've ever used it as a seller you've probably come across multiple issues that are never solved despite many people desperately trying to contact google (mostly failing to contact any human being, let alone one that would forward issues to developers) about them. It's no surprise it couldn't handle shit. The team left Google a few months ago too (there were some stories here about it I think).
Google's never ending iteration of messaging products comes across as schizophrenic. They have no focus, no discipline, no willingness to stick with an existing solution. I actually want them to just leave GV alone since it just works for me and now that they've turned this into a messaging product I know its days are numbered.
It's like maybe I'm thinking I should now move away from GV because their executive team has shined their spotlight on it, unearthed a working service and will now exploit it for their own professional benefit, sucking the value out of it to achieve personal career advancements leaving users in the dust once it all falls apart and the next iteration begins.
My phone number isn't a product that's ripe for Google-style innovation. I value stability and want to depend on it. I'm really unhappy about all this.
Obviously I cancelled Workspaces, but now my Fi account barely works, and I don't have the time/energy to deal with their idea of customer support (a community forum...) to fix it.
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