Yeah, but your really just shuffling costs around. You're either paying up front for a supported product or paying for staff that knows the unsupported product. In this particular case they got hosed by a shitty product, but that doesn't translate into a reality of not having access to the internals of software being (always)dangerous.
> Customers refusing to upgrade on-premises software
After a certain period of time, that software worked just fine for those customers. Photoshop is a great example. Sure, you won’t get the flashiest features, but CS4 will still work for you on a Win7 machine without any additional fees paid.
But crapware can not pay that much. The crapware creators themselves get less revenue than licensing costs, and they can kick back just a fraction of that revenue. (That is, unless they have another business model that isn't selling licenses or spying on users.)
Why don't they just start charging for it? Personally, I'd much rather run software that costs money but is high quality than software that is free but riddled with adware.
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