Yeah - in the past two weeks, shipping to a major metro area, not one, not two, but three orders ended up "Running Late". One of the items was a $180 AirPods Pro, which I ended up never receiving and getting a refund for. The other two are several days beyond the estimate. This is totally new - I've only had this happen once before, and it makes me wonder whether there's been a rapid rise in Amazon supply chain theft going on.
(Grabbed the AirPods for the same price from Costco while Amazon figures out what on earth is going on...)
What I have noticed is an increasing number of orders going unfulfilled or being delayed for a very long time before shipping.
I believe what is happening is the people that made a business of selling readily available items at their local brick and mortar stores for an profit on Amazon have been caught in the inflation trap and are now unable to find the items they had advertised on Amazon or if they do find them they are forced to take a loss due to the increased price.
Over the past several months I have had more delivery problems with Amazon than ever. Things scheduled, out for delivery, and sometimes ten spots away on a map, just seem to disappear. I wonder if these (and similar) thefts have anything to do with it.
Maybe their supply chain is disrupted, and they lied to Amazon about having inventory ready to ship. Then extended the lie a bit, hoping to get a shipment in before it came crashing down.
These stories amaze me. I'm not saying they're not true, I believe you're having these experiences. I just stunned because the worst thing that happened to me with Amazon lately is their in-house delivery service has a bad track record of losing things, but I still get it in the end. I rarely have a problem with Amazon orders. Weird.
This is purely anecdotal but lately I've been getting more and more delivered via Amazon's own carrier service. 100% of the time it is late. Some things have completely disappeared and never left the SF carrier facility. It's made me not order from Amazon a handful of times this past week out of being burned on a consistent basis.
It seems very un-Amazon of them. They clearly have the metrics to track this so I'm shocked they aren't diverting or doing something to fix the problem, whether that's incentivizing slower shipping or using other carriers (I realize the carrier deals they have are very complex and affect a whole load of other data points).
It's just odd to me that consistently the Amazon delivery service is what is being used and that it's consistently bad/delayed/etc.
It honestly seems like American only problem though. So many commenters mention it but I have never experienced it here in UK(despite ordering a total of 500 items from Amazon in the last two years) nor do I know anyone who has.
I think one or two orders were late by a day, Amazon just gave me a month of prime as compensation each time.
That's not even getting in to the current mess of Amazon Logistics deliveries. I thought perhaps it was just my bad luck, but a quick search online shows that their attempt to save money on shipping by doing it themselves has comically bad results. Unreliable quality with unreliable delivery, but unfortunately some of my attempts to shop elsewhere have also had very bad results.
No idea what's going exactly, but something seems strange at Amazon right now.
- extremely long delivery times of up to 3 weeks
- Quite a fes out-of-stocks (only anecdata from the last wesks)
- Shutting out FBA inbound deliveries
- Major changes for Amazon Logistics
No idea what's going on exactly, but as an ex-Amazonian I am puzzled by all this. Sure, the situation is extreme and it hit right after peak 2019, when Amazon operations are in the usual post-peak down. But still, that cannot be the only reason. maybe inventories are all wrong as demand patterns changed, and Amazon is over stocked on not-needed stuff and short stuff in high demand. Or they have trouble ramoing up to peak-levels again without the normal preparation period. I don't know, but to me at least, it seems Amazon is less flexible than it was a couple of years ago. But maybe that's just me, so.
I've been experiencing this as well- seemingly with increasing frequency as they use their own "AMZL" delivery service.
It's rapidly discouraging me from ordering things from Amazon if I'm going to rely on the delivery date. Or casually ordering things (i.e. via Alexa) that I might not be paying attention to the delivery of.
I've had prime since it became available, and this is a very disappointing turn for Amazon from my point of view.
I haven't seen anything like that, and I probably order at least one item from Amazon just about any given day, with a few token exceptions here and there. Maybe it's a geographical thing? I'm on the East Coast (Chapel Hill, NC) FWIW.
Amazon's delivery is getting worse and worse. I just had my packages stolen by the driver. So after hours talking to customer service they refunded my money so I could rebuy them. Of course some of the items had gone up in price by then.
I rebought all the items and waited another week for them to be delivered, only to have them all stolen again by the driver.
Now I had to go through hours of talking to multiple agents again, them pleading with me to wait just a few more days in case it was a glitch, before I got a refund so I could again spend more money to reorder everything and wait yet another week for it to be delivered.
Yeah, Amazon has stopped issuing purchase orders for a huge number of non-essentials, which probably contributes to really high delivery estimates. If anything is out of stock at their warehouse, they have no idea when they might have room to restock.
I think Amazon's shipping got worse in the last two years.
They were making noises about speeding up delivery to a lucky few people in chosen urban areas but in my rural area Prime shipping has slowed down considerably and they seem to make no effort at all to get Prime deliveries to me in two days. It is irksome because sometimes I've decided to buy something at Amazon rather than another store on the assumption I could get it in two days instead of two weeks, so it is an unfair form of anti-competition.
Contrast that to shipping having sped up for most other major retailers (say Best Buy, Walmart, ...) such that I often get things in one day with free or low cost shipping.
My falling out with AMZN started when I saw obviously fraudulent product listings and contacted AMZN only to be told they didn't care unless I had bought the product and been defrauded.
What they don't seem to get is that when they have this attitude it calls into question whether I can trust ANY product listings on AMZN.
This is scary as people working at the shipping companies figure out that stealing packages is actually a DMZ of inter-mediation and for the most part they can get away with it.
I'm sure this refund kicked off a serious investigation inside of Amazon/FedEx/UPS as this has been getting pretty bad - so for us to notice theft with SOMEWHAT regularity, I imagine it has to be an insanely pervasive problem.
The Google Fi forums seem to mention the phone-then issue regularly... "I ordered Pixel 6 and never received it", etc. etc.
That’s interesting. My Amazon shipments have been fine for months (though there was some delay and unpredictability at the beginning of the crisis). What sorts of things do you typically order?
(Grabbed the AirPods for the same price from Costco while Amazon figures out what on earth is going on...)
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