This article is kinda dumb. Looks like they managed to track down a handful of people who were bothered by the price cuts. Wouldn't it be more surprising if they couldn't find anyone that was bothered by them? If they had cited some kind of survey where a significant portion of respondents had expressed frustration, then I think we'd have a story. The title suggests that many more owners are upset than just a few.
"Man accidentally gets charged new features, but then reverses them without any hassle."
Don't get me wrong, I hate Tesla and how they treat their customers but this isn't a case of that. I have a Model 3, and my friend who ordered a Model S is getting screwed with delivery and it's ridiculous. I have another friend who signed an agreement for Solar Roof and Tesla is now refusing to honor that agreement and wants him to pay double the cost now. It's very crooked, but what this article is complaining about doesn't appear to be anything except bitching and moaning over something that was easily reverside.
I am impressed with Elon Musk and his accomplishments, no doubt. But this is not even close to the worst Tesla customer service story I've heard. The company is a nightmare. The only state you can even SEE a service manual for these cars is in Massachusetts where they mandate it by law, and you have to pay by the hour to see it! There's huge issues that haven't been tested in court with how Tesla treats these cars as "their cars" even after you buy them. Refused to activate salvaged and repaired vehicles that you have the title for, calling and threatening you because they detected you dared tinker with your own car, etc.
I really want to like Tesla, but as long as they treat their cars like a service rather than a product, I'd be terrified to invest my money in one of their vehicles.
As a (now former) Tesla owner, there's not a single moment of this story that surprises me. As I tweeted on the day that I was told that I would be receiving $5,000 less for my car than they had offered me and that I would be waiting 2-3 weeks (I actually waited over 6 weeks and had to follow-up multiple times to get the check which incidentally arrived today), a Tesla is a nice car--but the company is garbage.
I've got 3 years of experience with them that tells me it's just not worth it. Sad too, I really wanted to be a Tesla owner for life when I got the car.
That is his bottom line, but not a TLDR. He writes in detail about his experience owning a Tesla for years and lists many reasons he doesn’t like about it, besides positive experiences.
I'm observing that your attitude is defensive, as if the assertions you're refuting are personally insulting to you, as if they imply that you shouldn't have bought a Tesla. I don't understand why this is so.
Before a rabid fanboy appears: I'd say the same if this were a Ford GT. This isn't a vendetta against Tesla, but rather, erosion. They're "just" party to it.
Innumerable would-be-buyers being priced out of their new toy is preferable to one being unable to... truly own their belongings/freely transfer them.
I can complain because I'm aware of the terms and chose to not participate. This is why. I will agree it is a little silly to complain about terms one agreed to, though...
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