Buttons are surprisingly expensive; not just the button itself but the wiring and the labor. Let's WAG at $20 per button. $20 * a few dozen buttons is real money.
So if they want to upsell this feature in the future, the actual cost of installing the physical button (five minutes in a workshop) would dwarf the cost to install the hardware (0, already there).
And so they decided to apply asshole interface design towards these customers. That's not a great solution.
The actual constraint here is that every additional button costs 0.1 cents extra in production. Whatever great UI scheme you come up with, if there’s a ridiculously contrived way to do it with one button less, that’s what will be chosen.
Is there a cost to adding even a button? Yes. But that has to be weighed against the benefit. And a significant amount of users benefit from having the button.
But the article was poorly written, so I am not sure if I was missing something.
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