> the official return policy has little bearing on what the employees are empowered to do.
Employees may be empowered but that doesn't mean they'll help. It's a lot of trouble to take your TV off the wall, get all the accessories together, and cart it in to the store. If the employee on duty doesn't feel like helping, you're out of luck.
I'm in Australia. Although we're covered by what I consider to be pretty good consumer guarantees, you can still only demand a refund in the case of a "major problem" with the product.
I don't think simply being unhappy with it connecting outside would qualify, although IMO it should.
I had the opposite experience. Bought a 75” tv there. It had an extremely uneven backlight (clouding). Support told me to send it in for inspection. Tv broke on the way there. They kept it for three weeks and sent it back without mentioning that the panel was broken on arrival. After that they refused to cover it because it was my fault for not packaging it correctly. We finally settled on 50:50, so I got half my money back
They have a good return policy. They let me return three LG V30's in a row purely on the basis of customer dissatisfaction(LG's shite poled technology creating areas of uneven color temperature.)
Unless it's different where you are you can still pull the Super Bowl rental at Costco. Returns on electronics are still accepted, just time limited to 90 days instead of "forever".
What it was to prevent was lifetime free warranty and upgrades. Buy a laptop, use it for 3 years, come back and say "I don't like it anymore.", get your money back, buy new laptop with upgraded specs... repeat.
And before you think this is theoretical, when I worked there we had a guy return a TV. It was a ~7 year old rear-projection TV that was bought before the 90 day policy was implemented. It had died well out of warranty.
So he returned it, got his ~$4k back, walked out on the floor and grabbed a $2k LCD and went home with a brand new LCD TV and $2k in his pocket in exchange for his 7 year old broken TV.
I didn't try, the LG still works great! That said, I've never had a problem with any returns at Costco, customer service is part of their DNA thankfully.
I just bought a TV from a shop selling the same as in another store, but cheaper. Should I return it and go and pay more? I've paid my taxes, the rest is mine.
Back in the days of brick-and-mortar shopping there used to be people who bought a large screen TV shortly before a big sports game and then returned it afterwards. A lot of stores revised their return policies because of this.
Except you often can't .. if you say the TV can't be returned without reason, your customer will pour a jug of water into it and claim it never worked...
Returning is literally dropping it off at kohls or a prime dropoff or ups... like i've never found the free options that are still free ... a pain in the ass lol
Vendors that have a large amount of returns are often penalized by the store. Returning the product (if possible) would have a much bigger impact than you getting a $10 merchandise credit to cover the value of the “change in functionality”. You’d also have more money to buy a different TV…
> people underappreciate how much big-box stores are willing to take returns. if you bought a TV at wal-mart and years later it started showing ads, you can take it back.
source? walmart's return policy explicitly says the return period is 90 days.
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