> Unfortunately due to a lack of customer support posting here gives me the best chance of getting it fixed!
> If google had working support flows I would not have written this up or posted here about it.
They do, you just have to pay for that privilege via Google One.
> Products that make google money that you have to pay for have some amazing support.
And yet, the best place to get support, even for Cloud customers – as has happened before – seems to be this very website, because the Google support just doesn’t care.
Everyone knows about their customer service issues. Google must know it's a problem, but for some unknown reason (probably shareholder value) refuses to fix it.
They are never going to address their shitty customer service.
> It's so common, Google should put on their website: "If you need customer support, please try to create some outrage on social media. We do not provide other channels of customer support."
Could you offer arguments or anecdotes about why you think Google is terrible at support? Snarky, four-character comments like yours do not add much value to the discussion.
> I thought with their whole advertising of "24 hour support" they identified customer support as a weakness of theirs, and are trying to remedy it. Nope.
I'm very sorry you had that awful experience. I know it doesn't remedy your past experience, but please know myself and many other Googlers have been and still are putting a lot of work into the tools being used by the customer support reps around the globe to better help you.
Try getting support for anything that's not G Suite or Project Fi (which have arguably good customer support). Sometimes the "support" is just a link to the forums.
FTFY
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