I think it's great they are dropping the price for smaller teams, but there will be some huge price increases for some companies. The examples they give all include the 50% discount so the 100 user with support will actually end up costing $13,800 instead of the $4,900 that they would be currently paying after the initial discount ends.
Premium Support, regular support comes with GitLab EE by the looks of it. You technically still get support without paying for Premium Support, you're just not "top priority."
Update Disclaimer: I don't work for GitLab, I'm just assuming based on what the pricing page states.
That's correct. Any customer can reach out to us at any time, with any frequency and will always get an answer as soon as possible.
The difference is 24/7 emergency support, which is a line that will literally wake up our engineers (in the off chance that no one is available) in cases of emergency.
With premium support you also get a dedicated engineer, which helps if you have a more complex setup; Training; Live upgrade assistance and HA support.
It's good to see this new pricing model. It's pretty obvious, a lot of the really hard problems that Enterprise would want solved, are being developed by commercially driven ventures. And by going this route, GitLab makes themselves WAY more attractive for these 3rd party vendors, to want to develop for GitLab.
Atlassian, with their Marketplace (https://marketplace.atlassian.com/), clearly spelt out how they could make you (3rd party vendor) money, if you developed for Bitbucket. GitLab, until this recent price change, never had one.
Plus this makes sense. GitLab's greatest value, is its foot in the door for Enterprise, and this is good first step to leveraging it.
Actually the most things in the Marketplace for Bitbucket Server are pretty useless. Jenkins Integration is really bad compared to Gitlab, CI integration in Bitbucket Server is pretty bad, except for Bamboo..
"Because GitLab is open source the enhancements can become part of the codebase instead of being external. This ensures the automated tests for all functionality are continually run, ensuring that plugins always work. It also ensures GitLab can continue to evolve with it’s plugins instead of being bound to a plugin API that is hard to change and that resists refactoring. This ensures we have many years of quality code and great monthly releases ahead of us."
"That doesn’t mean we’ll never do a marketplace, in fact this is the way GitLab.com will be free forever."
I never paid to use GitLab because I'm using it for a private use and could not afford to pay for 10 licences when I only needed one. Seems like I have no excuses any more :)
Thanks for building an amazing product! Lots of exciting things to look forward to. I've been using Gitlab for our company's projects and it has worked out great so far.
After spending two minutes clicking around my free account, I couldn't see either how I'd upgrade to a paid account or why I'd want to. Seems like an important usability issue.
On GitLab.com? We're not offering paid upgrades there (you can only pay for support, $9.99 p/u/year [0].
Most of our customers run GitLab on their own servers, for which you have to pay if you want to run Enterprise Edition. You'd be prompted for a license key and the means to get one.
It might be a good idea to do this differently in the future, but we're not keen on running anything else than default GitLab EE on GitLab.com.
There are FOSS projects that would like to host with you but won't because "Take advantage of all the benefits of GitLab EE" is a requirement on gitlab.com instead of something you can elect to use.
I'm not one of those people, by the way, but I do understand the frustration of seeing someone handing out cheese and crackers, and after stepping up to ask for "no cheese, thanks", being told they must take it with cheese.
We understand the dilemma. For us it is important to be able to run all the EE features at scale so we can troubleshoot problems on an environment we have access to. You can use GitLab.com without using the EE features, but you can't disable the features. We thought about disabling or marking the features but this seemed too complex. For a list of the differences please see https://about.gitlab.com/features/#compare
Meta comment: this is an excellent price change announcement. SaaS providers should pay attention to this. It's never easy to please everyone with changes to price, and the announcement is quite upfront on the changes being made, why they're being made, and some examples of what the change looks like in practical terms (including the negative changes).
Thank you very much. We value being transparent, and direct https://about.gitlab.com/handbook/#values I'm very proud that our sales and marketing teams also live by these values and are upfront about the reasons behind and the effects of the price change. I've shared your positive comment to encourage everyone to keep this up.
$39/user/year is indeed affordable for small teams. I'm using bitbucket and github these days. Now if gitlab can run on smaller VPS instances I will be totally sold. That is, if I'm a small team, why do I need 2GB-memory etc to run gitlab? which costs more monthly, how about 512MB memory with one-core for a small team? Can it be optimized further?
VPS plans with 2GB RAM are available at around the same price point as one GitLab EE license.
GitLab has a lot of dependencies, many components and is written in a language and using a framework that's not so much optimized for performance and low memory usage, but rather developer productivity. It would be a lot of effort for not all that much of a benefit.
You might want to give https://gogs.io/ a shot if you're looking for a solution that works on smaller systems.
If you want to use GitLab as a service please consider GitLab.com https://about.gitlab.com/gitlab-com/ it has unlimited public/private repositories and collaborators.
This is awesome! If only you had made this change about a yr ago we would be running Gitlab instead of Stash/Bitbucket. The new pricing plan will put you guys ahead of both GitHub Enterprise and Bitbucket Server.
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