on the meta level: Older people don't understand what is an operating system, is it different from Office? Or between an Icon and a Program. It's truly amazing that they actually can do something on the computer.
And yet, you also have the opposite: those who started with MS DOS (or Altos if they were better off), and who sit there screaming at Windows 10 for trying to tell them how they should do something, rather than letting the user make the decision. (Buried options in Control Panel, can only use the Registry Editor for other things)
My dad reaches for C whenever Windows hides another feature, because the backwards compatibility of the Win32 API makes it easier than the PC Settings/Control Panel divide, and features continually getting harder to find.
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