I didn't suggest that the OP uses lawyers to resolve everyday trivial disputes. I suggested that given the sums involved, reaching out to low-SLA support channels repeatedly was probably not a good strategy.

I don't attempt to diagnose medical conditions myself, there are people who can do it faster and more accurately. It is perfectly legitimate to reach out for help in areas that you are not familiar with. I am guessing that given this was posted to Reddit in the first instance, the OP is not someone who is familiar with legal issues of this kind.

In this case especially, or any case where you believe you are owed money but the situation is uncertain or there is complexity, it is exceptionally easy to put a foot wrong in a way that prejudices one's case later. For example, admitting knowledge of a T&C that gives the other party the sole discretion in certain kinds of dispute resolution is an example (e.g an "our determination is final" type clause). "Yeah, I saw that term, but surely you can't be serious?".

Lawyers know about these things, and can offer advice about how to proceed, and more importantly how not to proceed.