Can't help but think of Deming's famous advice on how to deal with quality issues: "Eliminate the need for inspection on a mass basis by building quality into the product in the first place."
If Mark Zuckerberg and his product teams could travel back in time a decade or so, would they still have built everything the way they did?
Market share was likely always more important than quality.
Besides, do app developers even understand statistical quality control? I tend to think this kind of software grew up on a very black/white, functional/broken, bug trackers, etc., a very narrow view on quality as a concept.
If Mark Zuckerberg and his product teams could travel back in time a decade or so, would they still have built everything the way they did?
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