I’ve had a 2017 MacBook Pro in daily heavy use for a year now - no keyboard troubles.
Our IT Department anecdotally reports that about 15% of the 2016 models had issues, and fewer of the 2017 models. Nearly all of our 2500 employees have MBPs or iMacs of some sort.
I've heard similar reports from the IT department at my employer as well. However, on my personal computer (and I've seen similar with a few friends), I've had to have the keyboard repaired 3 times. This makes me suspect there's something that aggravates the issue, or that a lot of people use external keyboards (which a glance around the office suggests is true). The majority of the keys that have failed on my computer have been in the areas that get hot when the processor is under load.
Our sample size is smaller but we are closer to 40% with models needing multiple fixes. It doesn't help that most of our people are traveling with them and working in various environments. The few that uses them as desktop workstations (with external keyboard constantly plugged in) have a lot less issues.
Our IT Department anecdotally reports that about 15% of the 2016 models had issues, and fewer of the 2017 models. Nearly all of our 2500 employees have MBPs or iMacs of some sort.
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