Isn't this passive aggresive? Would you do this in real life? I feel like this thinking would breed bad culture and is a short-term win at the expense of a long-term relationship.
"It depends". I've used this when someone is claiming to their boss that we never communicated something, generally in situations where we've been communicating like crazy, but possibly not with them directly, but via emails to the several affected parties.
Generally I assume that the person is just forgetting because they are very busy rather than out to get me, but, nevertheless, you have to defend yourself against that sort of thing. Passive-aggressive in this case is superior to aggressive-aggressive. If you don't defend your reputation, nobody will.
I generally agree with what you said. Maybe I take issue with the phrasing: "Per my previous email" I feel like it triggers some people. I prefer to try and soften it by saying something along the lines of: "I don't know if you got my previous email (see attached)"
Having changed roles that puts me in more frequent contact (not support) with admins, “per my email”, “per my instruction document” seems a bit kinder than RTFM.
I don’t want a long-term relationship with IT people who think I’m their resource for their live streams of conciousness IT sessions.
I had a call this week where my instruction doc was on the right side of the webex and the terminal on the left and they wanted me to read the commands to them...
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