> The clerks read their script, "Did you find everything you need?" and I respond, "Well, I didn't find X and Y." Their response: "Oh."
As someone who worked retail for several years...
The cash register is literally the worst time and place to get help finding something. I often end up having to wait and hold up the line while waiting for someone on the floor to bring a product up, and god help us all if they grabbed the wrong thing and need to go back, holding up my line even more.
The cash register had the ability to suspend a transaction so I could start ringing up someone else while we waited, but doing so required a manager override, which involved a manager putting their key into the register and typing in their PIN code.
If you need help finding something, find someone on the floor. If you can't find someone on the floor, ask a cashier to find someone. But starting to check out and then asking for help finding something makes your cashier want to cry.
If it's that much of a pain, why do the clerks always specifically ask if I found everything I need? Why not something more generic like "how was your shopping experience today?" or similar?
Because the managers that create the policies requiring clerks to ask the question have either never worked as a clerk or have forgotten what it's like.
As someone who worked retail for several years...
The cash register is literally the worst time and place to get help finding something. I often end up having to wait and hold up the line while waiting for someone on the floor to bring a product up, and god help us all if they grabbed the wrong thing and need to go back, holding up my line even more.
The cash register had the ability to suspend a transaction so I could start ringing up someone else while we waited, but doing so required a manager override, which involved a manager putting their key into the register and typing in their PIN code.
If you need help finding something, find someone on the floor. If you can't find someone on the floor, ask a cashier to find someone. But starting to check out and then asking for help finding something makes your cashier want to cry.
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