same thing happened to me in terms of getting money back.
the reason for the refund was completely different but i was very unhappy with a stay. i wrote a very lengthy description of my complaints and had pictures to back it up. a large part of the issue was they didn't clean the room. i ended up having to fight with airbnb for weeks to get the full refund (they initially refused to give back the "cleaning fee" when a large part of my complaint was the place wasn't clean).
i am not totally against staying at an airbnb, but i haven't booked one since and look primarily at hotels. that bad stay ruined my plans for the last night of my trip and i barely saved $50 from staying at a nice hotel.
the reason for the refund was completely different but i was very unhappy with a stay. i wrote a very lengthy description of my complaints and had pictures to back it up. a large part of the issue was they didn't clean the room. i ended up having to fight with airbnb for weeks to get the full refund (they initially refused to give back the "cleaning fee" when a large part of my complaint was the place wasn't clean).
i am not totally against staying at an airbnb, but i haven't booked one since and look primarily at hotels. that bad stay ruined my plans for the last night of my trip and i barely saved $50 from staying at a nice hotel.
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