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PayPal used to be great in its time. Leadership and ownership changed and now its just there and because everyone knows and trusts it it still lives on.

Scale/brand effects.



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PayPal has always sucked, at least to some level.

For example: paypalsucks.com was set up some time around 2001[0].

[0] This is the earliest snapshot the IA has of the site: https://web.archive.org/web/20010215013627/http://paypalsuck...


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