As an alternative viewpoint, his thinking seems incredibly shortsighted. When it comes time to launch "InstaAlbum, share your family photos", he is going to have 1/3 the potential audience to draw customers. 3x the existing customers could make the difference between the top of the charts and the press recognition that goes with it.
Part of his rational is that some tiny percentage of the free customers complain, and write negative reviews. Marco should man up and simply accept he has a good product and is a talented developer. That way he doesn't have to give a damn about the haters. It is sad that the %.1 of the population that is inherently bitchy, is driving his business decisions.
Again, he seems happy with his revenue generation and he cuts down significantly on annoying chatter in his ear. Seems like a good decision. Some folks would talk about his "lifestyle business" and how he needs to change x and y, I'd say just keep on trucking.
Of course he has to care about the haters if they leave negative reviews of his apps: negative reviews will directly hurt future sales. If people see the free app with a bunch of negative reviews, that can harm the overall brand, even if the paid app has a bunch of good reviews. I didn't hear him saying it hurt his feelings that he got negative reviews; it's simply bad for business.
Part of his rational is that some tiny percentage of the free customers complain, and write negative reviews. Marco should man up and simply accept he has a good product and is a talented developer. That way he doesn't have to give a damn about the haters. It is sad that the %.1 of the population that is inherently bitchy, is driving his business decisions.
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