That's a good example of the same thing. When people say a feature of a business is a problem for the business they are just wrong. It's not. In the case of United if they "fixed" it they'd make much less profit, maybe make a loss, or even fail entirely.
It's a problem for the customers of the business, but that isn't the same thing at all. If you don't recognize that you will never understand why companies happily go for years without fixing some problems that make customers complain a lot.
It's a problem for the customers of the business, but that isn't the same thing at all. If you don't recognize that you will never understand why companies happily go for years without fixing some problems that make customers complain a lot.
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