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forty | karma 2609 | avg karma 2.56 · 2022-03-23 16:42:46

Last time I checked (admittedly a long time on Apple, as a developer, I couldn't refund and cancel a subscription for my customers. They have to go through Apple to do that. Not a great experience.

nvahalik | karma 1960 | avg karma 3.25 · 2022-03-23 17:31:23

It’s usually fairly simple though. You (as a dev) don’t have to front the cost for support folks to handle it.

lxgr | karma 11963 | avg karma 2.2 · 2022-03-23 17:36:03

It's not a pleasant process for consumers at all, in my experience. I'm not a big fan of hanging around in awkward support chats or calls for things that can usually be resolved with an email.

madeofpalk | karma 21444 | avg karma 3.75 · 2022-03-23 17:55:34

You still have to answer the emails and say "Sorry no I cannot refund you, go ask Apple" and have the customer not believe you.

nvahalik | karma 1960 | avg karma 3.25 · 2022-03-23 20:01:54

Actually, on the flip side Apple customers have usually gone through this before already. It's usually the Google folks we have issues with.

nyuszika7h | karma 616 | avg karma 2.28 · 2022-03-24 06:40:45

In my experience as a user in the EU Apple's refund process is pretty good, I've basically never had a refund refused with the "right of withdrawal" option. But I guess it can suck if Apple randomly decides to refuse the refund even if the developer would be willing to accept it, especially for non-EU users.