I think it should be obvious that they measure lots of things and that the data says the page isn't used very much. This is a case of the data not telling you the full story. That happens sometimes. Data needs to be interpreted, and sometimes people get it wrong. There's probably a lesson in there somewhere.
However... This is tech, and the way engineering teams in tech work these days means it's probably something as simple as this feature is considered low impact and not "career enhancing", so no one was willing to take on maintaining it or promoting it. The only option was to kill it. When someone saw how passionate users are about it they changed their mind.
However... This is tech, and the way engineering teams in tech work these days means it's probably something as simple as this feature is considered low impact and not "career enhancing", so no one was willing to take on maintaining it or promoting it. The only option was to kill it. When someone saw how passionate users are about it they changed their mind.
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