This comment only applies to bug report / support request issues, but my personal rules that seem to work well are:
What happened? What did I expect to happen? What actions did I do to make it happen, or if it's an automated task then mention that.
Then list any errors/logs/etc I've already found that I think are directly relevant.
Then what I've already tried to fix it (if applicable). Then what I think should be tried.
Then any additional logs/errors/etc that I'm not sure are relevant, but also that I'm not sure are irrelevant.
So something like
"Hey I'm trying to deploy X but getting a ModuleNotFoundError for Y in the Jenkins build step. It builds successfully on my local machine. I'm running make deploy-dev and getting the error. Running make deploy-local gives no error.
This is the error [codeblock quote of the relevant error line].
Here is a link to the Jenkins output for my most recent build [link]
I've added the module to setup.py and I see Jenkins says that it installed the module [quote of Jenkins output line]. Maybe clearing the Jenkins cache would help?
This is probably not related but I see Jenkins also logged a JVM Heap Memory warning at the start of the run."
What happened? What did I expect to happen? What actions did I do to make it happen, or if it's an automated task then mention that.
Then list any errors/logs/etc I've already found that I think are directly relevant.
Then what I've already tried to fix it (if applicable). Then what I think should be tried.
Then any additional logs/errors/etc that I'm not sure are relevant, but also that I'm not sure are irrelevant.
So something like
"Hey I'm trying to deploy X but getting a ModuleNotFoundError for Y in the Jenkins build step. It builds successfully on my local machine. I'm running make deploy-dev and getting the error. Running make deploy-local gives no error.
This is the error [codeblock quote of the relevant error line].
Here is a link to the Jenkins output for my most recent build [link]
I've added the module to setup.py and I see Jenkins says that it installed the module [quote of Jenkins output line]. Maybe clearing the Jenkins cache would help?
This is probably not related but I see Jenkins also logged a JVM Heap Memory warning at the start of the run."
reply