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This comment only applies to bug report / support request issues, but my personal rules that seem to work well are:

What happened? What did I expect to happen? What actions did I do to make it happen, or if it's an automated task then mention that.

Then list any errors/logs/etc I've already found that I think are directly relevant.

Then what I've already tried to fix it (if applicable). Then what I think should be tried.

Then any additional logs/errors/etc that I'm not sure are relevant, but also that I'm not sure are irrelevant.

So something like

"Hey I'm trying to deploy X but getting a ModuleNotFoundError for Y in the Jenkins build step. It builds successfully on my local machine. I'm running make deploy-dev and getting the error. Running make deploy-local gives no error.

This is the error [codeblock quote of the relevant error line].

Here is a link to the Jenkins output for my most recent build [link]

I've added the module to setup.py and I see Jenkins says that it installed the module [quote of Jenkins output line]. Maybe clearing the Jenkins cache would help?

This is probably not related but I see Jenkins also logged a JVM Heap Memory warning at the start of the run."



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