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Britain’s biggest skills problem is that many firms don’t value them (www.economist.com) similar stories update story
82 points by mfiguiere | karma 64616 | avg karma 9.21 2023-02-26 12:51:47 | hide | past | favorite | 106 comments



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The invisible hand will take care of them. Make sure not to hand out bailouts like candy again.

Basically this. Companies go bankrupt or shrink in size if they do things like undervalue staff skills.

Stop rewarding bad behaviour with bailouts.


No-one got bailed out, that is actually part of the problem in the UK. The US cleverly bailed out key firms, let the really troubled ones fail, and had no disruption to growth from financial disorder after 2010.

The UK acquired the same firms, went full ham on regulation, and there has been massive corporate deleveraging because most banks don't really do corporate lending anymore.

However, any firm that did have existing finance relationships was grandfathered in. Rates fell, and so these old inefficient firms have largely survived hoarding both labour and finance (the UK also has a disproportionate number of very unproductive family-owned firms).

The UK is the textbook case of finding the absolute worst thing to do at the worst time. I wouldn't say the issue is necessarily bailouts but regulators (and particularly the BoE) not understanding that the financial cycle plays a role, that bureaucrats shouldn't be intervening into management decisions by banks, that fiddling the price of money has trade-offs...I agree, but the decision to bailout is a product of beliefs that continued to damage after 2010 (and this was far less the case in the US, the bubble in tech stocks/SPACs/etc. demonstrates that the system is still alive...this didn't happen in the UK).


Because the invisible hand squeezes out the indolent rich?

The invisible hand supports, and does not strangle! We are far past "Capitalism".

There’s the story of a manager who starts booking expensive training courses for his team, and another manager says, “but what if you spend all this money on training and they take their new qualifications and leave the company?” to which the first manager replies, “and what if we don’t give them any training, they stay low-skilled, and they stay?”

tbh I hate this approach of up-skilling / free trainings, all they are really after with this is squeezing every last bit of juice out of you so they can continue to consolidate job roles and make you do more with less, instead of hiring SME's for specific things, they have a jack of all trades working on an endless amount of items that use to require a team of 10+ people to do. Especially in tech roles.

Doing more with less is the point of productivity growth (which is a function of upskilling).

If a company could already hire / poach an upskilled worker, wouldn’t they already have done so? (From other countries)

They might try, but people with useful rare skills can get away with asking for more money during job hunts, and that's not always the case (or at least not so soon) for existing employees.

(I'm hypothesising wildly, this isn't necessarily accurate).


If it's really expensive training then it's not uncommon to mandate that the employee must stay, say, 2 years afterwards or repay the training's cost pro-rata.

In any case, people leave because they are unsatisfied and/or underpaid so if the company has that covered attrition will be low.


If employees have choice for denying this training, then most employees will never be part of this. If not, I think it is morally wrong to force longer stay and I would start looking for another job if I am in this situation.

Those kind of deals (and trainings) are not offered to everyone. Either the company has such program opened only to the best employees with high potential or an employee comes forward and asks, and again only the best performers may get a 'yes'.

This is a win-win deal with absolutely nothing 'morally wrong'.


I know companies in different sectors who have mandatory expensive training with clause that the employee has to give money back to the company if they leave within 2 years.

Almost two thirds of London businesses are struggling to fill vacancies, while UK firms prepare the biggest pay rise in more than a decade to deal with the continuing skills shortage.

what is this "pay rise" you speak of?

Almost two thirds of London businesses are choosing not to fill vacancies because doing so means paying the market rate for the skills needed...

I just can't take any discussion of "skills" seriously that equates skill to some formal certification or degree.

As a software engineer, basically all the skills I use to do my job on a day to day basis are things I've learned from experience, or informal mentorship from other engineers, or reading blog posts on programming practices and then applying those things and seeing what works and what doesn't.

But to an economist none of this counts. A 24 year old that just started their first job after getting a masters degree in CS is considered objectively more skilled than someone with an undergrad degree and 10 years of experience.


The article is talking more about blue collar work like warehouse workers and lorry (truck) drivers.

This isn't really true. The article talks about apprenticeships. While traditionally apprenticeships in the UK were mostly for blue collar work, these days you can do apprenticeships in almost anything: software engineering, law, medicine, management, etc.

The full list is here: https://www.instituteforapprenticeships.org/apprenticeship-s...?

Top 3 on the list: Space systems engineer, accounting finance manager, robotic systems engineer


I would think that software engineering is the exception that proves the rule: people with domain knowledge are highly motivated to share what they know, ask questions, consolidate knowledge, and refine processes using the Internet.

Working in another field (public services might be a good example) it’s often not possible to test out hypothetical solutions, or find relevant expertise, or to even discover that whole areas of knowledge actually exist. In that context, relevant qualifications have a little more weight.


> I would think that software engineering is the exception that proves the rule: people with domain knowledge are highly motivated to share what they know, ask questions, consolidate knowledge, and refine processes using the Internet.

Not my experience they don't want these people on the Netherlands not with my skin colour I guess.


You can go onto youtube and find dozens if not hundreds of people wanting to share their expertise with the world on every subject you could possibly imagine. "Qualifications" are just the result of a lobbying effort from those already in the industry to restrict supply in order to increase the rates they can charge.

To be fair, technical skills training in the UK is currently mostly delivered through apprenticeships. The model is 80% "on the job", 20% "off the job" training. So, in theory at least, they should deliver the kind of experience and informal mentorship you're talking about, alongside classroom based training (which is supposed to cover fundamentals, theory, etc.).

In practice, how well this works depends on how effectively employer and training provider coordinate, and how committed the employer is to delivering on the mentorship part.


For me it's about being given dedicated time and space to actually upskill - sure in house training is (the most?) important, but what about developing new skills that no one in your company already has? Reading blog posts is all well and good as a software engineer but for many roles this is not an option as there might not be high quality content publicly available online.

That's a very long-winded way to express "no u rong"!

Economists have a habit of abusing data. It's seen as preferable to simplify the system enough to test a hypothesis than to acknowledge that the system is too complex to analyze. A little too much physics influence and not enough engineering.

very much this. i am applying for a workvisa, and they ask me for my degree (which i don't have) because it counts more than the decade+ of work experience running my own business.

The problem seems to be that there are a large number of jobs that just don’t need skilled staff. How much training do you really need for a lot of jobs?

The answer is that these low skilled jobs should be eliminated by more automation - which is great - but then you need to find a lot more higher skilled jobs for everyone to do.


When it’s time for employee development, you hear that argument.

When it’s time to hire, you want someone with 40 years of rust experience, who is under 30, and is a 20x rockstar.


Yes, but they're also trying to eliminate the need for high skilled jobs as well or at least send them to countries where they can pay less.

I think it basically has to go the other way around: somehow demand for the labour of the people currently doing this low-skill has to go up, pushing the cost up, incentivising automation. This argument somewhat assumes that automation isn’t currently incentivised much, but I think that’s false; I guess there must be other reasons for more automation not happening…

The price of low skill labour in the US has been increasing, I think. I don’t know if that’s because of increased demand or reduced supply or something else though.


One problem with automation is that the people in upper management themselves rely on having lots of people to manage. Getting rid of those people puts their own position and standing at risk. Also, we don't yet have humanoid robots with full feature-parity to actual humans, so automating some jobs might require a change of process to convert it to one that is amenable to automation - in doing so, it may arise that the entire process is pointless and this would obsolete the jobs of a lot of paper-pushers, raise an uncomfortable question and ultimately be a politically unpopular move.

A second problem is that non-tech companies lacking competent in-house technical expertise will always choose to outsource it to a shitty consultancy which will take advantage of them, waste years and not deliver anything viable or cost-effective in the end.


I think an issue may be that a lot of the easy wins for automation have been done. There are many things that are seen as “low skilled” but very hard to actually automate.

Isn’t it trivially true that the things that are more worthwhile to automate have been automated and the things that are less worthwhile to automate haven’t been automated yet?

I think that’s not actually true because people have incomplete information. I think it’s also not static – for example it’s much easier to automate ordering of your product, arranging payment, etc, now than it was 20 years ago, even though the technology for forms/payments over the Internet still existed back then.

To be clear, when I write automation, I don’t really mean automating whole jobs but rather automating the bits of jobs where people don’t add value so that they may spend more of their time doing the things that add value.


Looking at Spain verse the UK in their graph. There is a lot of unskilled low paid work in places like Spain (offshore manufacturing) that feeds high paid unskilled work in the UK (brand and simple financial management.)

I think the UK has ceased investing as much in skills because every upskilling in office work or having more workers with the necessary degree is largely net zero competitions between marketing departments that will most likely all be in the UK.

For countries that were not traditionally on top and running the industry consortiums they have a small chance of pulling the income from countries like the UK.. But mostly their workers just end up over skilled for the work available for countries like Spain.


Productive work and non-productive work largely pay the same. Almost all middle-earning but high-productivity jobs will have a legion of support staff earning almost exactly the same wage but doing nothing that is productive in itself.

The only place I have found this not to be true is in finance, where there is a clear incentive to reduce operational costs in order to increase the bonus pool. In engineering, tech, healthcare (almost everywhere in local govt), actually acquiring skills is pointless (if you are able to nepo your way into a management role).

That is how you end up with large numbers of over-qualified people simultaneous with low productivity. All the subsidies and incentives for firms to train staff make no difference, we have all the skills we need but the price of those skills is very low.

The problem is management competence. Most managers are also unskilled, even managers with technical skill usually come into management after graduating not after working at a lower level.

This kind of mismanagement happens everywhere but is the rule in the UK. The US is quite far from perfect, but the UK is not even close to this level yet. We are still at the level where the system is not working.


Hot gptchat take of the minute: programmers are less threatened than middle management

Imagine replacing middle managers with basically dictation and tracking personnel and delegatingdecisions and report to chatgpt.


A colleague who is non-tech but does light ETL work (this relates to the subject: only in the UK could they fail to hire someone to actually do this work properly) was propounding to me about the benefits of ChatGPT. He could ask it for Python or SQL, and he could just paste it in and it would do all his tasks.

His conclusion was: programmers are getting replaced, and he will replace them.

In reality, he will get replaced because all he is doing copy-pasting snippets. To actually build a full system that will slough away staff requires domain knowledge that a chatbot doesn't have. ChatGPT will come first for the people using it most now.

I often think about starting a business-process outsourcing company in the UK. I know there are companies in Japan (also a country known for overhiring). But then you talk to managers about their processes, and you realise they genuinely do not understand anything about technology...it is just pointless, like trying to teach German to a chimp.

The stuff you see in local govt/healthcare would bring people on here to tears. The local govt was trying to hire people to improve processes...their listed tech contained no programming languages and just included managed services. You see tech roles, and it is all the same: just managed services, no actual coding...it is incredible.


I'm currently in some surreal world because of a large government contract our company had won. Multiple companies are involved. Lack of any meaningful systems, people who have no technical understanding about anything making decisions, data requests have timelines as we could simply magic them up on demand. People don't understand data, statistics, not to mention systems. Some are paid handsomely for, frankly speaking ,not doing much.

I often have an imposter syndrome,but it looks like the bar is really really low.


I think this is the issue everywhere with govt (if you are not based in the UK). But yes, it isn't the lack of use of tech in management, they aren't even aware of what modern tech is. From what I have seen, the managers are "experts" in managed services deployments, there is no capacity for actual tech hires (and then they hire consultants who fuck it up, and they complain about how hard tech is...when a core part of their job should be to hire and run the project).

Complaining about govt is eternal though. My local council offers unskilled, internal-only jobs at pay levels similar to dev jobs in the private sector at the same level of seniority...and the council has twenty people to the job of one person...what can you say?


>The stuff you see in local govt/healthcare would bring people on here to tears. The local govt was trying to hire people to improve processes...their listed tech contained no programming languages and just included managed services. You see tech roles, and it is all the same: just managed services, no actual coding...it is incredible.

you talk about hiring under-qualified people, but they also hire over-qualified people and don't know what to do with them.

I got hired out of university as a "data scientist" in the govt; but it turned out they actually didn't have any data science to give me. they just slotted me into the same excel clusterfuck workflows they always had. the inefficiency was unimaginable, it was like the spreadsheet dark ages. i tried to clean things up on my own initiative, automate them, have proper version control and data pipelines in code rather than manual steps described in piles of word documents; but I was the only person in my section of the org chart who had the skills or even cared about the problems. I could make things better in my tiny corner, but everyone I had to work with was clueless, so there was only so much I could do. so I just quit out of boredom and frustration.

then I got a SWE job for more than twice the pay.


My friend told me about a government department that got an outside firm to run an online survey. The responses were delivered as one PDF per response. The department had a bunch of junior staff copy pasting these into Excel.

I was a junior guy on a trading desk at a hedge fund once, and I got sent out to our fund administrator to help them produce a NAV for the fund.

All our trading was done by computers, with everything written to a database.

I show up at the fund admin's office, and what do I see? There's two young guys my age sitting there with the printed trades, thousands of them... typing them into a computer. One typing, one double checking. They had been at it for days when I arrived.


I worked in finance and have seen this in fund admin. It is a total backwater that they just drown in staff because grads are basically free (there is one place that I know that is actually in the Highlands, iirc they actually used to do something else but had a small fund admin biz...they grew like crazy because there are grads up there who have literally no choice...it could all be automated but they just keep hiring because they can get skilled labour at £20-25k/year).

When you think that OEICs actually have to trade at that number too...scary.

I have seen this in funds too. I knew one place that had school leavers booking their trades on internal system. They weren't high-frequency but I remember the guy showing me round, and he had three of these guys stacked up in this cupboard with Excel.


What sectors of the UK economy actually have really high performing people, with commensurately high pay? I'm looking for a software job again, got made redundant last week. Hedge funds and FAANG maybe the obvious examples, but I'd rather work in a place that actually makes things rather than shuffle money around or optimize ad clickthru rates.

Where can I find those Type-I organizations that Dominic Cummings keeps banging on about?


You know the answer. Banking and, to a far lesser extent, tech.

They don't exist. Cummings doesn't live on this planet (he hasn't even had enough experience in govt to be called a bureaucrat, he has just had a host of jobs due to family connections...he is the thing he complains so much about).


The UK market is basically Dutch diseased. Work in finance or work for a US company if you want the big bucks.

There are still firms that make things eg Aerospace, and there are orgs that do good work, but you won't get paid anything sensible.

Don't forget you can work remote as well.


Yep, that is what I allude to in my previous comment. Thanks for adding your specific insight.

People in the UK talk about the skills shortage...your comment is exactly what I say in response: what shortage do we have of universities? What shortage do we have of young people willing to use their skills or learn new things? What shortage do we have of job applicants in these roles? We have all the people but go into almost any company (or govt), and look who is managing. It isn't only old people either, I remember interviewing for a place that has had open roles of years, missed the upturn...I interviewed and said told him I hadn't done a11y front-end before (this was full-stack), it was a deal-breaker...as if I could never learn another thing in my life....this guy was a dev.

The thing with govt really gets under my skin because it is so bad and the country needs better. The upside is massive. It is excruciating.


Remember the dumbest 30% of your class in school? Those folks still need jobs. Guess where they emd up?

But this is the same for the Netherlands.

Managed services? Luxury! I've seen people using table grids in MS Word to do tasks that belong in Excel.

Glad that I'm not the only one.

>they genuinely do not understand anything about technology...it is just pointless, like trying to teach German to a chimp.

My monkey, just told you to "vaffanculo", but s/he genuinely does not understand anything about spiecies. Which is where i dodged a bullet...


Processes are a way to give a job, purpose and career prospects to various people in the organization. Despite everyone talking about "digital transformation" and other BS buzzwords, nobody would truly want automation that actually works, because doing so would either obsolete their position outright or force them to actually work hard to keep up with the machine (instead of merely attending endless meetings about "digital transformation" that will at best introduce more busywork rather than actually achieve its stated goal).

Great comment. The economy exists to create jobs. Doesn't matter of what kind, because there's supposed to be X percentage of the population in a certain tax bracket to make everything work.

Completely agree with this comment als other comments.

Programmers just move up the stack with some staying behind to manage the edge cases and optimizations in the underlying tech. Same thing happened with the move to cloud.

It's unclear which jobs with be enabled with more productivity vs replaced completely.


My experience with ChatGPT is that while it knows more than I do about anything I'm not an expert in, it isn't as good as me in my expertise — a literal jack of all trades and a master of none — so while I would expect it to be better than a junior manager fresh out of management school, and definitely better than someone who shambled into management by accident when they founded a company and needed to grow it, I don't expect it to be as good as even an average manager.

The interesting question is: what roles will it be able to replace first when it gets yet much better at everything it does now?

Propaganda.

That is the first thing I can think of where it doesn't need to be particularly connected to reality.

Even fiction needs to have long-term coherence; propaganda can be "arguments as soldiers".


I work on cars and motorcycles and for fun I like to ask ChatGPT how to do certain repair tasks. It usually perfectly outlines the steps to complete the repair, then glosses over all the details a real world human would want to know. Like step 6 to rebuild a brake caliper will be something like “next rebuild the caliper”. I suspect this information is just not in its training data. It would be interesting if it could learn from youtube videos somehow.

In principle it can be used as part of a larger system that learns from videos (NVIDIA did that with Minecraft) though I'd say it's a meaningfully different kind of AI at that point.

https://youtu.be/5LL6z1Ganbw


That would be fun.

“Hello individual contributor, this is WorkGPT, you have completed 6 TPS reports, and your minimal quota is 2. Rectify the situation immediately or join the PIP program.

Have a Nice Day!”


Brazil vibes

It's nice to imagine, but tech puts its quality gates around developers. That means developers will end up having to prove they are better than a manager-using-ChatGPT, rather than managers having to prove anything.

The reason we have managers in engineering is:

- some developers don’t want to work

- some developers have no social skills and work to ruin the morale of everyone else on their team

- some developers don’t want to interact with the client or the business

- some developers don’t want to do anything that remotely looks like project management or agile or otherwise.

- some developers have no idea what the business does or how to meaningfully contribute as engineers

- some developers don’t want to pair, mob or provide training of any kind to junior engineers

- some developers don’t want to participate in interviewing or recruiting others on the team

- some developers just want to write code and go home

there’s a reason we have middle managers and until devs want to do more than “just write code” than…

…there will always be middle management in engineering.


> some developers just want to write code and go home

This is the only good point here. The truth is, middle managers exist because technical work is seen lowly anywhere the management is stupid enough to think that technical competency is easy to acquire.

Also, these developers that never participate are usually the ones that get promoted to middle management.


Tried reading this comment a few times and I don’t understand it at all. Please clarify.

Sorry for the run-on sentence.

Managers that do not value technical competence very often think that it is easy to acquire; that it only takes a few years of work, and / or that being able to interface with computers is a rather banal skill. This makes them grossly undervalue people that work with software / computers. Middle Managers are hence elected as buffer between them and the "peasants" (AKA "IT Guys"). Usually, these middle managers are elected right from the peasantry, and often it's the person that sticks out. This is also often the least technically competent member of the team / department.


[dead]

Do you have any evidence to support the statement that this is "the rule in the UK"? Anecdotally (in the UK) I've only ever known managers of technical teams to have risen from technical roles, and have never heard of anyone going straight into technical management from university. I'm not super experienced though so very open to my experience not being the norm, just curious if you were speaking from experience or research.

Yes, you are right. Within IT, that is definitely true...and creates it's own problems because devs (in the UK) often lack business skills..and the alternative is a non-dev who lacks tech skills.

But the example I gave is more prevalent within engineering generally. Engineering grads will hope to either work in banking or go directly into management scheme (GE was the premium one...when GE was big, defence is the other big one). The pay for actual engineering work (outside O&G) is very low, and only attractive because PHd work is even more exploitative.


This is almost the same situation in France. Very same issue with management.

Most middle earning jobs don't need hard skills anymore, so most of employees gradually lost them over the time (and not the opposite, like a muscle). The gen-Z is additionnaly often missing the most basic soft skills : basic, social skills, punctuality... or even coming to work at all.

So we are gradually building a generation where about two-thirds of people have... no more or almost no skills whatsoever. Can't change a wheel, can't swap a breaker, can't replace a tap, can't do more than basic IT-assisted tasks in a predefined process. More and more youngs must try hard to get their driver license, and so city dwellers conveniently skip it (but a good thing in the end). To the point that basic maths are a thing of the past for them. Perhaps 10% are currently able to write this very comment. Let's not even talk about financial education at this point, more than 60% fail at giving you the right amount of two years worth of an account interests.

I can witness that even business holders are gradually losing skills at running their own businesses those last two decades. Their skill in the differents subjects they must address all day long are almost all declining, even their core ones. They don't want to make longer work hours anymore than their employees and want to "Netflix and Chill" like everyone else.

Remains about the 20% skilled, but I have the feeling that over the last 20 years their portion is progressively shrinking. Lack of forecast made health pro number dwindle, "true" engineers (mechanical/electrical/civil) are harder and harder to find since a non-negligible part of them leave the country after completing their studies.

Are we going to make Idiocracy a reality sooner that expected ?


I don’t know about the merits of this argument, but it feels like a bit of an old-man ‘back in my day’ argument. A few things I note:

- France has significantly higher productivity per hour than the U.K., but possibly this is due to workers working fewer hours. France has also had (slightly) better productivity growth since the financial crisis

- Is it actually relevant for young people to be able to replace taps or whatever? Cars are more reliable these days so there are fewer forced learning opportunities. If you are young and live in some city apartment, maybe you don’t even drive and maybe you shouldn’t be doing DIY plumbing on a property you don’t own. But these also feel to me like quite arbitrary standards – most young people likely have jobs that don’t require them to know how to change a tap and when you were young, your jobs likely didn’t require you to know how to use the Internet (or whatever – I don’t know how long ago you were starting work).

- If you look at the standardised international measures for things like literacy and numeracy, you’ll likely find that (1) the highest level feels like a pretty low level of ability to you and (2) a percentage of any developed country you pick won’t perform at this level, and you’ll likely find that percentage surprisingly high

- So, maybe there’s also an effect where the older people you interact with have picked up random skills over the years and become more ‘stratified’ such that you are less likely to interact with someone whom you think doesn’t know much but the young people you meet haven’t had so many of these random chances and are a more representative sample of the general population?

I don’t know anything about the situation in France though. Maybe you’re just plain right.


France has a very different economic model.

France runs with very high unemployment (the UK's peak unemployment rate in 2008 was roughly the same as French unemployment rate at their economic peak in 2019), which naturally means higher productivity of those working.

France is also far more geared towards exports and large companies, which does produce relatively high levels of output per capita. But often doesn't mean high levels of consumer welfare.

Comparisons are difficult but Europe has this problem in spades, and many countries lack the educational institutions as well (although not in the case of France)...so the situation is even worse because no-one has any skills. I don't think anyone is really doing better, everyone just needs to catch up with the world.


I understand your point. I mixed background, long term tendancies with on-the-field daily feelings.

I should have more emphasized on the long-term tendancy : almost all lights are now red in France (and not so better in the UK) :

- Educational system is in shambles. Not enough manpower, not enough funds, too many kids per classroom. Level is steadily dropping. France's PISA ranking is getting worse and worse.

- Health system is on his knees, and the decision to fire (without pay) the unvaccinated health staff put a additional strain upon it. Thousands of them left for Quebec.

- National debt is higher than ever.

- A great portion of the French GDP is in fact born from the pensions spendings (legal age for retirement was 62 till now, and 26% of the total population is 60 yo and more) and public workforce (12,4% of total GDP, very similar to northern europe).

- We lost most of our nuclear workforce and engineering because the plan was to phase out nuke power plants for renewables... until two years ago. I Have a part of my relatives directly involved in nuclear power production field, now retired and they lament the loss of the once respected french "expertise" (well, mainly bought from Westinghouse but cough).

- Big compagnies still perform well (especially luxury companies - thanks China), but the other industrial ones are outsourcing/offshoring production at an alarming rate (the plan was to relocate and reindustrialize, but this was also before the energy crisis). Not much hope here.

Consequently, spendings being high, labour costs are also high (too much, if you ask me). Even if 26% are 60 yo or more, we still "benefit" from a quite high immigration, but we aren't quite able anymore to make the better of it because of the failing public education system.

Forecast are not particulary good, hence the pressure from the EU commission to reform the French pension system and target 65 or 64 yo as legal retirement age.

In fact, very similar to the UK, with more socialism ?

For the "young ones" (I'm 40), I fear that they won't be able to acquire the skills they need if they don't have the basic knowledge (numeracy and literacy foremost) and softskills layer they are currently losing.


Isn't part of the problem in France the quite rigid educational system? If you don't go to Grande Ecoles then the managerial roles are basically out...but this kind of selects for a lack of practical skills?

The UK is exactly the same btw. One of the changes the current govt is looking at is trying to stop the streamlining of students at 15 into humanities and sciences by making everyone take maths up to 18.

I think the stuff about basic skills is also correct but perhaps orthogonal. Quite agree but it makes us sound like old-school types. I have noticed that younger people don't like using the phone, it is...not good. But I think young people can learn, I worry more about older people preventing their growth.


The phone is an awful means of communication. You can't see the other person's face. That's not how humans are meant to communicate, and I'll never understand why older generations (I'm 35) treat it like a sacred communication device given that in the grand scheme of things it is really a very new technology. And what kind of fucked up device allows literally anyone to interrupt me at any time they want? What if I'm in a flow state? I don't want to talk to you now, I'm getting shit done! Send me a damn message on Slack and I'll respond async when I'm not doing deep work!

>The problem is management competence. Most managers are also unskilled, even managers with technical skill usually come into management after graduating not after working at a lower level.

My observation is that in general managers are optimizing the thing that personally benefits them the most: their pay, promotions and careers. The company doing well has rather little impact on that so they don't optimize for that. Promotions for managers either in the same company or at a new company are often based on headcount they managed. So they focus on making the team grow irrespective of value from that. Their bosses are aiming for the same thing so everyone is aligned.

It's not incompetence but a lack of belief that helping the corporation for the sake of helping the corporation is of any value.


I also hear this as a pretty common complaint of companies in the US (including big tech companies). It feels too generic to explain why things are different for the UK

As someone who spent a number of years in finance, finance is really not that different to the other industries you mentioned.

I think it is definitely true that finance overuses over-skilled, low-wage workers but my point is that there is also quite a strong incentive to keep a lid on those costs due to the organization distinction between back and front-office work.

Imo, banks are the rare example of an industry that has moved with the times in the UK (largely because many of them, even the British ones, are run and managed by non-UK people). They are far from perfect, but you don't see bankers getting paid the same back-office admin guy...that does happen in engineering though.


> Almost all middle-earning but high-productivity jobs will have a legion of support staff earning almost exactly the same wage but doing nothing that is productive in itself.

Gotta be somewhat careful about these kinds of characterizations, though. A lot of support staff may not be doing things that are directly producing profitable output for the company, but they still provide necessary services (and, well, support) that enable the people who are "line workers" to be more, and more consistently, productive.

A great example is IT, especially in a non-tech-oriented company. Without a competent IT department, your workers will struggle every time there's a bug, or the power goes out, or they forget their passwords. And yet, as has been seen all too often, IT is a "cost center". And, indeed, it's not at all uncommon for there to be many incompetent IT people in a given large company, who are exactly the kind of unproductive drag on the business that you describe.

My point, ultimately, is that any attempt to divide employees into "produces value, good for the company" and "unproductive, bad for the company" cannot be done by simple categorization; it requires actually evaluating the individuals' contributions. Which, exactly as you say, far too few managers are actually capable of doing.


That's because these "skills" are useless and usually an indicator of someone who cannot deliver visible results. It's like how if you read that someone is an MSCE, it actually increases the probability they're a bad engineer.

I don't think the problem is not requiring skills, it's instead the failure to pay for them.

It's fine to hire people 'without skills' provided that you give people an incentive to get them-- i.e. you pay them more if they have skills, and a lot more. If it's well-known that workers with skills command high salaries, then workers will train themselves or acquire the certificates that bring those higher salaries.

Britain's failure is in having bad compensation for workers, and being unwilling to give them incentives to acquire skills.


Software companies in the UK, and companies that employ devs as part of another business, are terrible at recognising the value that their staff represent. It's pretty much universally true across the industry here that you can't really work your way up in a company - progression comes from job hopping and pretty much nothing else. You can do all the training, certifications, and learning you like but it won't substantially change your employers view of you.

It's a bit of a daft situation really. Companies spend far too much on hiring that could be going on wages. My wages specifically. :)


That used to be the standard view of devs in the US as well, but has likely improved somewhat (hopefully) with the rise of Google, Apple, Amazon, Netflix, etc.

This was brought home (pun intended?) to me back in 2015 when my wife and I were vetting realtors for the sale of our house. One of the realtors, actually an 'elderly' husband and wife, after being told (by me) that I was a software developer proceeded to share that they had retired from working in HR at a software company and went on with 'oh my, don't you know how crazy and entitled those ridiculous software developers are!'

That wasn't their first misstep, and we went with a different realtor.


Its who you know, not what you know that count's in the UK.

Introverts who prefer to stay anonymous and private because they value privacy, having contact with as a few people as possible, will always come off worse.


Isn't this a worldwide issue?

I think the problem is multifaceted:

1) Managers often don't know what skills people lack or how to take them a few steps up using new skills. Usually these are not the core skills people need to do the job. For instance, an accountant could do a decent job, yet only have basic knowledge of excel. The accountant's manager, depending on the complexity and the psce of the company,may or may not be aware of it. Everyone's happy the way it is. However, if the accountant knew Excel better, some tasks would take only half the time, whilst others could be automated and so. This is extremely common in a lot of companies

2) People don't want to upskill. Yes, I'm aware it's a blanket statement, however both as a manager and simply as a colleague, I found this to be the case. Very few,even if they are aware of the problem( e..g. skill shortage) try to address them. I can't count the number of times I told people to at least try to learn x, because their job would become much easier and they'd get more money. Nope, not interested.. Also, actively offering people time and access to learning resources don't seem to help much either.


> I told people to at least try to learn x, because their job would become much easier and they'd get more money. Nope, not interested

How much more money? I'm frankly not sure there is any skill you can learn on your own (without full-time commitment and/or paid formal education) in a reasonable time that would make financial sense for a typical 50k/year office clerk to learn, at least not in the UK.

The closest to this would be software engineering, but even then, it would take you ~10 years of experience to reach the level of a proper senior software engineer, and even that only gets you 80k on average in the UK - a sizeable chunk of which will get stolen by the taxman.

10 years of effort starting from scratch to not even be able to double your salary (and again, the net salary is even smaller, as taxes increase) is not a winning strategy. You're better off bullshitting and playing office politics to move up in the pecking order at your current company and increase your salary that way.


I offered people working in a call centre environment to learn crm administration: gradually, with all the support they may need, etc. We would have transitioned them into new roles once they gained some knowledge. The pay in new roles would have been higher than they'd ever get in the call centre environment.

There are lots of things people can learn in a relatively short period of time that would benefit them. It may not be financial reward at first, but being able to draw the necessary insights, do things faster and more efficient are beneficial the many.


In general, this isn't about an accountant picking up software engineering on the side. But there are a ton of adjacent skills/knowledge in jobs that you can pickup in maybe a day or two or hours here and there on the side--not necessarily on your own time.

>I offered people working in a call centre environment to learn crm administration: gradually, with all the support they may need, etc. We would have transitioned them into new roles once they gained some knowledge. The pay in new roles would have been higher than they'd ever get in the call centre environment.

one thing to consider is that they may have been bitten by this kind of talk before, possibly at the jobcentre. "go on this training course, you'll get a new role with higher pay" -> then it just never materializes. or they get more responsibilities piled on, but the higher pay mysteriously never arrives. so apathy sets in.


It's not about what you learn, but about how you apply it. The chances are, if someone's a clerk, he/she isn't really into "upskilling" in the first place. People don't ever change fundamentally, especially after they get a small taste of the economy.

This is very accurate in my experience. People complain about a lack of training but when you provide an avenue for it hardly anyone takes you up on it.

i directly tell my employees that learning some new tech or other skill that we may need is part of their job. (and they get to do it during work hours of course)

it helps that we are working with less common tools to begin with, so i hire people that are willing to learn something new from the day they join.


It's vitally important that people get skills and get educated. Just not vitally important enough for any employer, government or other beneficiary to spend even £1 on it...

No, it's that they don't need them. From the article: "Some 23% of jobs in Britain require no more than a primary education...".

About half of people in the US with college educations do jobs that don't require them. For most of the US population, college is not cost-effective.

This is going to be a problem as the US is forced to get back into manufacturing in a big way by world events.


It’s almost as if we don’t need this many workers but capitalism provides no other way for people to feed themselves, so we end up making bullshit jobs to keep people alive.

If jobs were a thing that not everyone had to do, and it drew in passionate people who really just want to do that work, not only would we have more efficiency and creativity. We’d also have more job satisfaction and probably even faster absolute progress.

This situation is only going to get worse. Our economic system is very sticky and the expectation of everyone has to work makes people “feel good”.


Why does the U.K. not need so many workers but the US does (as implied by low unemployment despite interest rate hikes and increasing pay for lower-paid workers who, presumably, do ‘bullshit jobs’)?

The problem exists in the US too. We just have so much more money so the problem is masked imo.

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