Recently had a bad firmware version causing orders of magnitude increased NAND wear. Apparently took Puget Systems bugging Samsung about it to get a fix issued.
The best case scenario is that the product ships with perfectly bug free software. The second best case is that when a major bug is discovered it gets fixed quickly which Samsung did. IMO that’s a bigger measure of a company’s quality, how they react when something inevitably goes wrong.
Puget Systems' handling of that issue earned them a $10K order from me after the HN story appeared. Super impressed with the customer focus exhibited by them.
Nobody’s perfect.
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