Well, they could be telling the truth. E.g. "(If and) When we get a query, we respond to it in our N second allowed window" (as I recall the total time allowed is 7 seconds).
I'm pretty sure some decent fraction of the entities Healthcare.gov queries behind the scenes are doing their job.
Well, most of the time. One thing that occurred to me is that if certain actions require a lot of backend queries to different sources, multiplying the probabilities each could outright fail or blow the window could result in an overall flaky system.
Which doesn't directly explain why the offline part of the registration system is failing so often.
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