Maybe the dynamics change when things get to gmail's scale and customer base, but if this was the result of a single action wouldn't the person responsible have learned one of those "I'll absolutely never do that again" lessons? Also I'd consider it a failure of the system if one person's action could create a result like this with no oversight. Maybe the manager in charge of that would be under more heat?
Then again, maybe everything I said goes out the window when things are at this magnitude.
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