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Catalonia Fines Airbnb, Threatens to Block Locals From Using Site (blogs.wsj.com) similar stories update story
48.0 points by prostoalex | karma 125988 | avg karma 10.16 2014-07-09 04:35:46+00:00 | hide | past | favorite | 70 comments



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Areas with high unemployment like Spain are particularly vulnerable to disruption of the form that AirBnB is bringing to the hospitality industry, but I chuckled at this paragraph;

"Catalonia’s regional government said Tuesday that Airbnb is in “serious” breach of regional law and that it has ordered the company to pay €30,000 ($41,000) in fines within the month or begin adhering to Catalan law."

I'm guessing they meant to write "and begin adhering to the law" but so often we hear that you can either follow the law or bribe the officials to look the other way, it reads a bit like the latter :-). I'm curious what the folks in Spain think of this, is AirBnB a good thing or a bad thing?


The problem is, they are helping people break the law (the fine is for advertising illegal touristic rents) If someone rents a place repeatedly (for vacationing) they need a permit (which includes checking the place for safety measures, specially for the tenant) as well as paying another type of taxes. Likewise for longer than 30 days renting: for this the place has to be a for-rent place, registered somewhere else. The government is just asking AirBnb to follow the law, advertising only legal places that have their stuff in-place.

Not only that, but it's hard to know if AirBnb hosts are declaring their taxes properly (AirBnb could enforce this, though.)

As a Spaniard, I like seeing some disruption in areas that need it, and promoting leasing/rentings definitely needs it. But as a freelancer who pays quite a lot in taxes, it boils my blood that so many people (including most government officials, granted) try to game the system.

As for the quote, I can't find it anywhere in local sources, neither did I hear it yesterday when the officials appeared on news. So, it's probably a writer error, meant to be and.


Google is helping anybody who Googles how to do something illegal break the law. Should we fine them as well? There are dozens if not hundreds of other web sites that let you advertise vacation rentals in Europe. Are they also receiving such ultimata? My qualms with the regulatory efforts underway in Europe re: Google, Amazon, AirBnb, Uber, etc. are that they do not seem to be driven by any sort of guiding principle other than protectionist aversion to American companies succeeding in the European marketplace. Protectionism isn't inherently bad but let's call a spade a spade.

They are also fining European companies doing similar things (see Blablacar.)

> Are they also receiving such ultimata?

Does a substantial percentage of their advertisers break the law by not having the appropriate licenses required in their countries? If no, then they shouldn't be receiving any ultimatums.

(the answer to that question, by the way, is "no" for most of these sites, as most of them are simply affiliates / marketing partners for a handful of companies that have, decades of history of dealing with the regulations properly when representing the property owners; I'm sure there are exceptions here and there, especially for smaller/newer operators)

You may not see this as "driven by any sort of guiding principle other than protectionist aversion", but a lot of others see this as driven by the respective organs duty to uphold various consumer protection laws.


I would absolutely love to get my hands on a bulk, machine-readable version of Catalunya's laws. To see what other sort of crazy laws they have to deal with. The law is the one dataset that seems to have frequent relevance everywhere but no one seems to ever have it..

Am I taking it from this comment that you think this particular law is crazy?

I don't know the details of it, but at a basic level, only being allowed to rent places that have had some kind of safety inspection doesn't seem that ludicrous to me.


Or it's an opportunity.

"You can live in your house, raise kids in your house, but maybe it's too dangerous to let you rent it to tourists". Seriously?

It looks like the kind of nonsense governments use when they want to bar you from some freedom isn't it? They put a discouraging administrative burden on you.


If you own it you probably had it inspected before you bought it and you can make changes to ensure it is safe. You can ensure changes are done safely and get them checked if you want to. You have personal liberty.

When you rent it there are minimum standards, renters are often in a weak position to get things fixed and for short term rents the renter is arriving blind with possibly no opportunity to change plans if they recognise there are safety issues even if they have the skills to identify them.


As a renter, I don't mind. For those who do, there's a simple solution: the State can have it inspected at request and grant a certification, so that renters can be assured before committing.

Of course, that's if the law was actually intended to protect the renters.


Sure, but do you think this kind of inspection actually works? At least here in France, we hear many times a year in the media about cases where rented places are a total dangerous mess, all in spite of regulation.

When people are OK to break the law, they do it big time usually, so adding laws puts the burden on honest people more than dishonest ones...

In France, when you want to lend your house, you must have it tested for energetic efficiency. Mine (which I rent) was rated "A", which means best efficiency... Except I have all heaters on max setting in the winter. The administrative burden and high cost is on all of us, with no guarantee, plus you don't sue for higher than expected heating costs.


But without some inspection scheme would there be more bad or borderline cases? The existence of some outrageous cases doesn't prove that the law is useless. (I know I haven't proved that the law is useful either).

Also the failure to have the inspection might be easier to prosecute and show was deliberate than particular safety breaches.


If there's anything obviously wrong with the place they'll get shitty ratings and won't make any money.

As for non-obvious safety issues I'm willing to increase my chances of injury or death by 0.0001% or whatever by visiting some guy's house without a government inspection and I think most people would agree. Staying at an AirBnB is probably the least dangerous part of any given trip.


I won't contend that it raises the bar from you from doing something. But it also ensures it is safe for the tourist/tenant.

I don't see the point of mentioning the "kids" part in your message. I can live in my house, I can keep it incredibly unsafe at that, and raise kids (because they are a kind of legal extension of my person, up until social care is aware of it.) But as soon as you are letting other people in, safety measures improve the quality for all involved. I'd rather visit a city where I knew places I'm likely to stay are safe and checked.


I'll just trust AirBnB's comments of previous renters more than any regulation. Even more so in a bureaucratic country!

When you bought it, you will presumably have checked it out and (at least in my country) had had a survey which will cover basic safety. You will also have every opportunity to fix any dangerous issues whilst living there. It's your active choice to fix, or to ignore, any of these.

As a short term renter, you will be agreeing sight unseen to live there for a period of time, and will have no opportunity to fix it during your stay. You have absolutely no control over the safety of the property, and are relying on some third party to provide you with a level of comfort about it.


It's amazing how society will always have it's shadow over you. I work my butt off to buy a home, my own piece of land but I have to ask the government permission for who to let stay on my land for a certain period of time.

Most people own land on a fee simple basis (in England, the Crown holds the allodial title), but that's another discussion.

I've used airbnb in many European cities where the rentals are invariably converted apartments in dense buildings (i.e. 30-200 apartments) in a residential neighbourhood. It's completely different to letting out a farm house on an estate in the middle of no where. Respect for your neighbours (tenant and owner alike) in such communities is paramount.


Land "ownership" has no basis in natural law since it's a formalization of violence (all private land was either taken from someone else, or declared to be owned by threatening newcomers with violence). You can't own land the way you can own the fruit of your labor, so all land ownership is contingent on the consent of the community.

That doesn't mean that the community shouldn't simply decide to actually grant full property rights to whoever is deemed to have the title.

You don't need to rely on nonsense like "natural rights" to oppose the government-granted licensing system.

(You should also not assume I support full property rights)


The community could, but the community won't in most cases for the simple reason that most communities find it incredibly damaging to neighbours to let people do whatever they want on "their" property.

If I were to, for example, start a 24/7 brothel in my terraced suburban house, complete with front garden strip show set to loud music and light show, it would have tremendous negative effects on my neighbours.


Your example isn't relevant. Full property rights doesn't mean you can blast your neighbors with loud music and bright lights; after all, they would have full property rights as well, which would be affected by that.

http://en.wikipedia.org/wiki/Homestead_principle

You don't need the consent of the community to declare land as your own. There are other moral systems and ideas to the ones you specify. Just putting it out there, you know.


Maybe, but certainly very little land in the United States wasn't taken from someone at the wrong end of a rifle.

You are aware that you could never own that land, or a house without the government.

How exactly do you propose land registration would work, when it's not backed up by a government guarantee?


Well, if you have a property elegible for renting in AirBnB, you are not the kind of people who is suffering unemployment, so I'm not sure if your segmentation applies here to support AirBnB growth in Spain.

Spain is the 2rd receptive tourist destination for the world (1st is US) (uwto.org)


The real reason behind this fine is the heavy lobbying from the big Hotel companies in Spain, they are specially making this pressure at a local government level, as they are going to be the regulators (The new renting law differentiates between short and long term, and gives the regulation powers to the Comunidades Autonomas).

Neighbors horror stories like the ones we´ve been seeing in NY, don´t seem to be as big a factor in this. Still it happens, mainly in the big cities like Barcelona and Madrid, were some flat owners are having problems with the guests of their neighbors. But I´m not aware that the neighbors are too vocal (I´ll gladly be corrected about this).

The Hotel lobby is seeing how a big chunk of their business is going to the share economy and they are afraid.

In Mallorca where I live, most AirBnB offerings are mostly for summer apartments and homes (not at the city), so there is little problem with neighbors (who mostly want to do the same). People of course see AirBnB as a way to keep low the costs of owning a summer apartment (renting the weeks they are not going to use it). This is specially interesting to those who are trapped on high Mortgages from the bubble, as it´s providing them another income source. People who inherited or bought before 2004 are seeing mostly profits, and if you are lucky (and dedicated) you are able to make money of it.

So far the legal status in Mallorca is good, as you can register your apartment for season renting only paying a yearly fare per bed to be rented. But they are certainly receiving heat by the lobbys and this could change any moment.

I guess that the best move by AirBnB is to start selling this local governments the advantages of AirBnB:

-to improve the usage of the empty apartment stock (that eventually increases the plummeted property prices) -Putting money on the hands of the people who more needs it. -Not a killing competitor to hotels, while certain % of clients will move to AirBnB, not all people wants to go to apartments (even less if they are privately owned), for they vacations. It´s a similar concept to the low cost companies, they increase the total traffic, and the total business for the area, it´s not only the same passengers traveling cheaper.

Don´t need to be all local government, just 2 or 3 of the most touristic ones like Baleares, Canarias, Valencia, Cataluña. Once one starts making AirBnB friendly regulations (and selling them as an advantage for the government itself), most of the rest will follow.


I wonder how this is different from other similar services, for example milanuncios has heaps of private homes available for letting (or subletting) also in Catalonia. In my experience both work the same, airbnb feels more trustworthy and is easier to use, milanuncios has wider selection. Anyone know the law in question? In hotels the accommodation tax was, I think, 50 cents per adult guest, something that could probably easily be factored in airbnb's service.

As I commented below, the law says that a private place (like my home) can't be repeatedly rented without being registered as a home (full home) for rent. Also, separate bedrooms can't be legally rented (unless the full home is rented): it's either full house or nothing (personally I find it rather stupid a bedroom can't be rented legally, but anyway.) Likewise for stays longer than 30 days. It's not a matter of acomodation tax, is that homes (except those registered as tourist apartments, which implies the full house) are outside the laws.

Makes sense. If people are using Airbnb as business to rent property it is fair to ask they follow the law by having proper permit.

Absolutely. I would hate if my neighbor started renting out his apartment to tourist on Craigslist or AirBnB.

It's funny how your first thought is not to go to your neighbor, ask around and see whether this is going to be any trouble for you at all and if it is, try to work out a solution you both would agree on. Your first thought: permit, government, regulation. He's your neighbor for gods sake. It's not like you can't go talk to him. Why do you, by default, treat him like a piece of scum with which only government can deal?

Needing some kind of permit to do whatever I please with my property, if it doesn't create problems to anybody else, is insane.


It's not about screwing your neighbour, it's about security, it's about having ensurance, it's about collecting taxes, it's about not being unfair to the rest of hotels that just follow the law.

If you don't like the law that gives you no permission to walk around it.


I wonder why you are being downvoted by stating obvious facts related to the problem. As time passes I'm more tempted to install that Chrome plugin that turns every mention of "disrupt" into "bullshit."

Why do you think your security should matter more to your neighbor than his ability to make money by renting out his property? He's got family to feed too.

Why do you think collecting taxes is what everyone considers a just thing to do?

Why do you think fairness is when hotels can charge visitors twice as much and provide twice as shittier service?

Why do you think laws cannot be broken, if unjust? Many people smoke weed which is illegal in many countries. Do you consider those people to be criminals? Would you look them in the eye and tell them to go vote harder next time and then send them to jail?


> Why do you think your security should matter more to your neighbor than his ability to make money by renting out his property? He's got family to feed too.

Not my own security, but the security of the person who pays for the room.

> Why do you think collecting taxes is what everyone considers a just thing to do?

I don't care about what people thinks is just or not. Taxes must be paid, because otherwise there would be no public services, such as healthcare or education. We rely on them.

> Why do you think fairness is when hotels can charge visitors twice as much and provide twice as shittier service?

You are free to open a hotel which follows the law but has lower prices.

> Why do you think laws cannot be broken, if unjust? Many people smoke weed which is illegal in many countries. Do you consider those people to be criminals? Would you look them in the eye and tell them to go vote harder next time and then send them to jail?

A very weird comparison you're pulling here. I won't even bother to respond to this...


> Not my own security, but the security of the person who pays for the room.

Can a person decide for himself whether to stay with a government licenced business like a hotel or with someone who wants to rent him a room without any special permits from the government? Why are you deciding for that other person what is safe or not?

>I don't care about what people thinks is just or not. Taxes must be paid, because otherwise there would be no public services, such as healthcare or education. We rely on them.

And roads. You forgot, no one but government bureaucrats can build roads.

So, you don't care for what other people think is just, but you're absolutely okay with forcing your perceived conception of justice upon them by saying "it's unfair to hotels"? What makes you think your sense of fairness is better?

>You are free to open a hotel which follows the law but has lower prices

This is impossible because the permits I'd have to obtain and rules I'd have to comply with would raise prices.

>A very weird comparison you're pulling here. I won't even bother to respond to this...

Not weird at all. You said you can't go breaking a law if you simply disagree with it. I gave you an example of a law that many people break and asked you whether you would send them to jail for breaking it. If you stand by your principle, you'd have to do it.


> Can a person decide for himself whether to stay with a government licenced business like a hotel or with someone who wants to rent him a room without any special permits from the government? Why are you deciding for that other person what is safe or not?

No. By that way of thinking, people should be free not to wear a seat belt or a helmet when driving, and that's wrong. (Now that we're talking about weird analogies...)

> And roads. You forgot, no one but government bureaucrats can build roads.

Not here at least. Private companies can build roads and make you pay a fee for using them. (There's always a free alternative, though.)

> So, you don't care for what other people think is just, but you're absolutely okay with forcing your perceived conception of justice upon them by saying "it's unfair to hotels"? What makes you think your sense of fairness is better?

I don't care about hotels, but this is not the jungle -- you need a set of permits and pay your taxes, and not having/paying them would be unfair competition, which is not allowed.

> This is impossible because the permits I'd have to obtain and rules I'd have to comply with would raise prices.

Then go to another country. We need money from taxes to maintain our welfare state.

> Not weird at all. You said you can't go breaking a law if you simply disagree with it. I gave you an example of a law that many people break and asked you whether you would send them to jail for breaking it. If you stand by your principle, you'd have to do it.

Who's going to go to jail for smoking pot? At least not here. You can't sell it though, because 1) you'd pay no taxes (it's not regulated) and 2) there are diseases related to it, and public healthcare must pay for them.


>No. By that way of thinking, people should be free not to wear a seat belt or a helmet when driving, and that's wrong. (Now that we're talking about weird analogies...)

Exactly, they should be free to do that. How does not wearing a helmet or a seatbelt hurts anyone else but them? Why can't they make this decision? Wearing a seatbelt or a helmet is not going to help the other side involved in the accident.

>Then go to another country. We need money from taxes to maintain our welfare state.

Precisely what is going to happen. Also, you need tax money, but you say "go to some other place to do your business"? Really? Do you understand logic?

>Who's going to go to jail for smoking pot? At least not here. Are you saying if I openly go smoke a joint outside in your country, cops will just pass by and not pay any attention to me?

Anyway, I get your point and, as you can imagine, I disagree completely.


> Exactly, they should be free to that. How does not wearing a helmet or a seatbelt hurts anyone else but them? Why can't they make this decision? Wearing a seatbelt or a helmet is not going to help the other side involved in the accident.

First, nobody wants to see people dying. If you want to see the cold side of it, a lot of people fall in depressions due to traffic accidents, which in turn means productivity lowers. And remember: public healthcare must pay for the hospital, the medics, and if the accident makes you unable to work, you'll get a life-time pension, which the country must pay for as well.

> Precisely what is going to happen. Anyway, I get your point and, as you can imagine, I disagree completely.

I don't care about liberalism, as long as it's out of my country. I respect your point of view, though. There are countries where liberalism is working, so I don't think it's that bad. I just don't want it to be here. :)


I have 9 neigbours (4 next door, 5 below me in the building) and some of them are utter arseholes. I know they're arseholes and I know that if they started renting out their property it would be a pointless exercise for me to attempt to discuss it with them. And while I could wait for it to go wrong - which it assuredly would (some of them are fucking idiots) - I would just report it early.

That's just shifting the burden to society. Instead of you taking ownership of your own housing choices, and the consequences thereof. Everything you mention would be avoided if you took the effort to find a place to stay that you find agreeable to your personal preferences.

It appears that DanBC has found an agreeable place, with the expectation that certain laws and prohibitions, both cultural and legal, are in place. Should the neighbors decide to start a jackhammer testing facility, and ignore DanBC's requests to stop making such a racket between 11pm and 6 am, I don't think the obligation should be on DanBC to move.

I see you structured this as an ownership issue. The issue is that certain things leak outside of what one owns. This includes sound, light, odor, and access to shared space. How are these resolved? Combat, private courts (as, for example, in medieval Iceland), public courts (civil in this case), and various other dispute resolution systems exist.

Nearly all of them, including duels, depend on a system of laws. Take the Icelandic Commonwealth as an example of a society with no government, and where everything was privately owned. Even then, there was a set of laws, and the role of the lögsögumaðr was to act as counselor and to recite the laws at the Alþingi so that everyone would know what they are. If there was a serious problem that couldn't be resolved locally, it was handled by the Alþingi, as many of the sagas describe.

Also, as DanBC is part of society, your first phrase is odd - it's shifting the burden within society not to society, and shifting it to a dispute resolution system which has been developed to handle precisely these issues. Similarly, I've shifted my water acquisition burden nearly completely to society.


So naive, so detached from the reality, so adorable.

The chances of someone stopping renting their place out because a neighbor asks for it are ZERO. Unless you show up with a led pipe and a couple of friends.

edit Downvote all you want, but if you unglue yourselves from the monitors and indeed try and talk to a neighbor who has already resolved to rent his place out, you will quickly realize that such decisions are not made lightly and by the time you show up to change your mind, it's already too late.


But if he rented it to tourists and had government approval then it would be ok ? I don't quite follow…

Here are the details for Barcelona (translated from Catalan): bit.ly/1pYMKvi

Generally the idea is it would not be granted such approval.

Yes. Because that would mean that there are restrictions attached to it that can be enforced. I have no easy way to get my (hypothetical) neighbor to kick out his noisy guests that trash common property - but if he's registered, the city has.

Talking about private property. People can't even rent it without government permission and then you hear voices saying "you wouldn't have private property if not for the government". Well, guess what, it's not yours if you need a permission to do stuff with it.

And if you freely sign a piece of paper with the landlord that says you will not sublet....? This is a very common clause.

Then it's a whole different story. It's a contract between the landlord and me that I voluntarily signed. Neither me, nor anybody else never signed any contract with government saying I cannot sublet.

These laws and regulations were clearly created before the onset of sharing economy. And then they were useful since they provided important safety guarantees to the customers. However, this problem has now been solved by technical means (peer reviews, various forms of karma or reputation scoring etc). Many people say they feel safer, have more trust in and receive better user experience in new sharing economy services like uber and airbnb compared to traditional services like taxi and b&b. This suggests that the new technical solution has potential to be better than the old legalistic one.

Perhaps it's again the time to adjust the laws and regulations to the new situation created by emerging technology. Specifically, licensing and limits on duration or portion of property that can be subleased should be scrapped.

When it comes to registration, then assuming the government really needs to know about each property being subleased, services like airbnb could be required to export their own registry for use by the gov't. Compliance with such a law would be trivial from technical perspective (database dump with appropriate projection in some standard format).

When it comes to taxes, then of course people renting out using airbnb should pay their dues like anyone who makes a profit or receives an income. If they don't, the standard measures against tax evasion apply.


Do you really think peer reviews and karma scoring are really a solution as soon as there is any money involved?

I think they work especially well when money is involved. If you make some money from time to time by subletting your property or sharing a ride you have even more incentive to maintain good reputation.

This is how I imagine small early human communities worked: based on reputation. The thing is that our brains don't scale and they can't maintain reputation model for all people whom we exchange with in a large city. Services like airbnb and uber externalize the reputation model to a large scalable distributed system.

As far as spammers and other abusers are concerned tech community has a long and largely successful history of dealing with them (blocklisting, statistical techniques like bayesian spam filtering, machine learning algorithms etc). Gmail is a very good example of effectiveness of spam-fighting techniques.


Gmail is actually a bad example, since spam is "relatively" easy to detect, but detecting fraudulent reviews or behaviours is far, far more complicated. A better example would be eBay, Etsy and Amazon. And they clearly fight a very hard battle to fend scammers and spammers, where, as far as I know, they are more or less tied.

You think Catalonia didn't have a sharing economy? They were anarchist in the Spanish Civil War in the 1930s...

Wut? (context: I'm Catalan, and as such have studied history related to that in school/out of school)

I hate AirBNB and Uber and the like described as "sharing". As an AirBNB host, I sublet a room. It's a rental agreement, there's nothing fancy or new about it. There's also no notion of sharing. It's money for services, a regular business transaction. Couchsurfing is sharing: I offer space to a guest, for no direct return.

I don't think "to share" means what you think it means. It means "to use or enjoy something jointly or in turns" (source: http://thefreedictionary.com/share). This doesn't imply "for free".

The name "sharing economy" comes from the fact that the property (flat, room, car etc) being provided for use by the customer (generally) remains in use by the owner (either because it can accommodate more than one person or because the owner uses it only temporarily).

Perhaps C2C (customer to customer) would be better though and would fit neatly with other business types already called B2B and B2C. I guess it doesn't have the same marketing flair though.


That's what I mean - most resources are shared. Any kind of sublet agreement is shared. A hotel room is shared. A cab is a shared resource. A bus, a subway is shared - much more so than an Uber car. Roads are shared. That's not a new thing and the term "sharing economy" was coined just for the marketing aspect, to make it sound like something nice, to have the connotation of "sharing a meal with friends", of community. It's not. It's a cold-hearted business transaction - there's nothing wrong with business transactions, but please if it's business, just don't try to get emotional on me.

> That's what I mean - most resources are shared.

Most resources are not shared. In the old economy only special classes of resources designated to provide a service used to be shared, e.g. taxis and hotels. Now thanks to sharing economy we can (in principle) share every private car on the road and every room in every building.

> It's a cold-hearted business transaction

Most business transactions I did were warm-hearted. It's a different discussion, but I think most people honestly want to provide a good service and make the other person happy. It sounds like you may have encountered real jerks out there.

Business does not preclude care, sharing or community.


> Business does not preclude care, sharing or community.

No, it doesn't. Quite to the contrary, good relations foster business transactions - nobody wants to do business with jerks. But still, business is first and foremost an exchange: I do something for you, you do something in return. If we both get along, that's even better and if I can give you something for free (that is, not extract the maximum value from that transaction), that's nice and I'm sure you'd probably remember me when you can give. Still, the primary reason for a business transaction is business, not benevolence. That's charity then. It's dangerous to pretend otherwise.


> It's a rental agreement, there's nothing fancy or new about it.

The novelty is increased utilization through sharing of what used to be exclusive.

Private property has a downside: it generally stands unused or underused when owner isn't using it or is only using it partially or temporarily. Sharing economy fixes this problem and allows society to extract value from the underutilized resources we already have. This increases availability and reduces prices of the services included in the sharing economy.


> The novelty is increased utilization through sharing of what used to be exclusive.

Sublet agreements existed for centuries before AirBNB came along. I have lived in sublets before people took the internet for something serious. The novelty is that AirBNB managed to provide a streamlined user experience and achieved a critical mass. The novelty about Uber is that is managed to create a second taxi market in the US. That's a feat in itself, but that's not a "sharing economy". It's certainly an efficiency gain, but hey - efficiency gains are abundant in all parts of the economy, that's nothing new.


You do have a point here. What I wrote ("The novelty is increased utilization through sharing of what used to be exclusive.") is actually not the core innovation but its consequence for society.

The core innovation of sharing economy is scaling up trust networks people traditionally relied on to mitigate risk involved in sharing transactions. Since the risk of this type of business is high, it used to be done only on a longer term basis, among friends and family and by people who really needed the money and so just had to put up with the risk. This meant that in the old economy sharing transactions were few and far between. Scaling up the trust networks means that they can now become commonplace.


> "after numerous complaints over rowdy visitors"

Tragedy of the commons... This is why we can't have nice things.


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