A good warranty from the manufacturer is different, since it incentivizes them to make a product they don't have to repair in the first place. Once you're paying for a warranty, that goes out the window.
Unfortunately, what ends up happening in most cases is that people make products, give them a ridiculous 1y or 2y warranty, then claim that if there're any problems after that time period you'll have to pay to repair or replace.
The article this thread is on is a strong counterexample to your assertion. You may very well end up on the hook for a repair that isn't covered by the warranty.
> tl;dr: "out of warranty" is not necessarily the end of the story, although I don't know about the US.
In the US, there is no "statute" for contract of sale like you have in the UK. Its entirely what is written by the seller [which is the warranty], so yes, it is the end of the story :P
Generally, if its nearly an immediate loss/failure, you can do something more but that is about the only situation. Months/years later its whatever the merchant & manufacturer stipulated.
In my country it is the seller, not the manufacturer, who provides warranty service. And if the thing stops functioning in a way that is under warranty, then I, the consumer, can chose which outcome I want: money back, repair, or new device.
maybe in your universe. i lost count of appliances that failed after 1 year, where the vendor is asking for all sorts of pictures and then declares "it's not covered by warranty". repairing such item comes from own pocket, and -if possible - it's usually comparable to paying for it again
Often companies have leeway on warranties - when I did warranty work we had a five year warranty but could give a replacement up to six months “out of warranty” if needed.
Thanks for the advice. You're probably right, but still they admit that the product is under warranty, they ask me to send it to them for repair, they say that the product has some unspecified "mechanical faults", which they are unable to sort out, and only then they start to pretend that the product isn't under warranty, because their "technical service" is currently focusing on a different line of products they say. (What kind of pathetic excuse is that?) At the very least, it's completely unprofessional.
I’ve entirely stopped caring about warranty as it’s only ever left me in this situation. I’d rather just buy a new thing or pay for an out of warranty channel to fix it as quickly as possible (often possible with non-one parts).
I completely agree that manufacturer is not responsible for badly done 3rd party repairs which have broken things. My point is that warranty should be denied only in cases where someone (either manufacturer itself or an independent 3rd party) can prove that a component broke because of a bad repair.
It seems totally reasonable for 3rd party repair to void warranties. 3rd party repair will be of varying quality and it doesn’t seem logical to make the vendor liable.
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