But that assumes that Google would settle. Without that happening, you are looking at years before getting a result, thousands of dollars of attorney fees and a high likelihood that if they lost they would appeal.
This might be more of an emotional lawsuit than a logical one.
Maybe something along the lines of "Google accused me as a violator of their Terms of Service when I didn't do anything wrong...this caused duress and headaches for me, to a point where I can't sign up for a service under fear that I'll get accused again for doing nothing...this has made a huge impact on my quality of life , which is why I'm seeking $2.5 million in damages"
> ... and they cannot afford to be delayed by any amount of time that is measured in years.
And maybe not by a matter of time measured in months. But how long do court cases take? Years, not months (especially if Google decided to try to make it take longer).
> they do have to respond if a lawsuit if one is filed. If they don't, it's a default judgement for the plaintiff.
Google's response will be very cheap for them, compared to the cost for the plaintiff (meaning, as a percentage of their respective incomes): that they have no legal obligation to provide the plaintiff any services whatever, and that the terms of service for the Google service the plaintiff was using clearly state that Google can terminate the account whenever it wants. Google's lawyers probably have a template for such a response all ready to go. The cost of this to Google won't even be rounding error in their financials.
You're right, but I'm popping some popcorn for the lawsuit from Bob claiming that Google committed to his refund as an official representative of the company promised it to him.
There's a real limit to how far you can push this whole "AI customer service" thing.
Any money spend on the lawsuit itself can be recovered as part of said lawsuit.
Also, Google will probably wind up paying more just for their legal team than you will AND have to pay in the end... if more people did this, they'd be much more likely to improve quality of service. LOTS of paper cuts.
For anything small claims Google would most likely settle as a matter of policy. The instant you file, you've already cost the company way more than the max judgement you can get in small claims.
If they said that in advance, the only thing that it bought them is no legal action. (Though no-one would bother getting a lwyer over something this small...)
Such a period is quite short, and maybe too short for a resourceful company like Google. They should be able to do better; I'm sure the "old" hardware can manage. (Else you've got a problem with your software.)
Also, Google could just offer a refund for the one customer who started the lawsuit.
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