Coinbase’ customer support is crap. You van only get someone on the phone if your account is compromised; anything else goes to email, and they respond when they get around to it. Also their email verification system for transfers fails frequently causing transfers to be canceled. Pretty convenient way for them to keep your money. I am biased but I’m pretty unhappy with coinbase right now.
I had a few issues with them and I contacted them in every way I could. No response, ever. Not even after months of trying. Coinbase support just doesn't exist.
Coinbase is nice, but dealing with their support is not a fun experience at all. For about a month they held about $2000 of my funds due to one of my purchases being marked as high-risk. Support took anywhere from three to five business days to respond to each email. I eventually got my money back after threatening with legal action. Would not do business with them again.
Coinbase has the worst customer service EVER. I once got locked out of my account, emailed them to their customer support line, three times. Never received any response.
I mean, we're not even talking about some trivial technical issue here. These guys have my real money, and I can't access them, and I try to reach them multiple times, but they just don't respond, I don't know how they get away with this behavior. When this happened I did some googling and looks like I'm not alone.
I ended up resolving it on my own somehow but have been looking for a different, safer service.
Coinbase is an awful company. I signed up for a debit card for some reason, and it immediately became a fraud target. Someone tried to use it at a restaurant in South Africa, a store in Singapore and a mobile provider in Moldova.
The card was obviously compromised, and the only reason I didn’t lose money is that I didn’t make any available. So called, emailed, texted Coinbase on 5 different occasions and they never deactivated the card and didn’t appear to have a procedure to do so.
Coinbase is terrible. I’ve tried signing up and they won’t let me because they’ve tagged my SSN with fraud but won’t tell me why. CS is nonexistent. But it’s okay, thanks Coinbase for helping me avoid you. Terrible company and service.
I have recommended Coinbase to many people. But, a few days ago, I had a double charge on my bank account from them and have learned since that their customer support is essentially non-existent. It’s been 8 days with no response by e-mail, their posted phone number results in a busy signal, and the alternate numbers I found posted on forums go straight to hold music before hanging up after a couple of minutes. I filed a fraud report with my bank.
I've had the worst customer support experience with coinbase. I'd advise not using their service. They aren't equipped to support their customers. I'm out of pocket $1000 and have been in a "queue" for the last couple of months.
Coinbase is such a shit company...My interactions with them have been absolutely awful. The ended up trying to use a AMEX gift card attached to my papal to buy some crypto, got no error but the funds never went through. Apparently they didn't like that transaction and was flagged as fraud. I was told I can't open a support ticket or have it reviewed for 2 months, "they can't disclose the reasoning behind this." So I had to dump everything I had built up in that account into USD and withdraw it.
Coinbase customer service has always been tragic. I remember my BTC being locked up until I could "verify" my identity by submitting a photo of my passport, but their site kept glitching out and zero response from customer service. This went on for months.
Pulled all my coins out and will never use this scummy product again.
I have been trying, unsuccessfully for 2 years to validate my account on Coinbase. I have over 100k in ETH stored in their wallet, have the highest levels of access to their services but CANNOT trade because they have NO HUMANS available. Their systems DO NOT work and there is NO contact info nor any way to actually reach a person.
So I have been trading with others and will never use CB for anything but cold storage. (Which they're great at)...
The company is the worst I have ever dealt with. There is no way to interact with a person. So if something does happen, you have NO RECOURSE.
Based on my experience, they will be bankrupt. This is a certainty. You cannot have a financial entity that has ZERO human interaction or service. No trust, none at all...
My experience with Coinbase support was so bad--with them simply giving me obviously-wrong answers in a loop--that I would have been happier had they simply not offered support at all, as it would have wasted less of my time.
Coinbase is such a trash company...It's exec's running the company have no idea what they are doing. From a consumer standpoint it's been a nightmare...They basically locked my account for unknown reasons to me, then stated they can't disclose there reasoning. I then had to open multiple support cases and wait a month before being able to move USD back to my bank...
Eh, I wouldn't recommend Coinbase. They deemed one of my purchases from them as "high-risk" and have been holding my money hostage since. Support team has been taking 3-4 days to reply to each email in the thread.
I've been trying to log into my account for over 3 weeks with no response from Coinbase. They need to handle their own support issue better if they want consumer trust.
Another terrible Coinbase story. A bug in their backend caused a transaction to go through to my bank account, withdraw funds, but not credit me coins.
Contacting support yielded no results at all. I had to go through my bank, close my account (which is a nightmare in itself), and get the money refunded via the bank's fraudulent ACH reversal process.
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